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Job description
ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.
SCOPE
The Store Manager leads all facets of the business to achieve objectives, in order to meet and exceed all sales and KPI's goals. They are responsible for promoting brand engagement, while demonstrating an extraordinary client experience to guarantee the quantitative and qualitative goals assigned to bring the store to its full potential. They will perform with a high level of integrity in operations, loss prevention compliance, human resource management and visual merchandising. The Store Manager is an inspiring leader with a strong background in relationship building skills for both internal and external clients.
RESPONSIBILITIES
Drive and maximize sales performance with the willingness to exceed targets and objectives set by the Company
Demonstrate sales leadership through sales floor presence, client engagement, and ensuring the highest level of customer service is provided
Analyze selling and profitability of the store and take actions when required in order to obtain the highest success of the store
Deliver reports to management when required, communicate company KPI's and identify strategies to ensure performance standards are met. Ensure all necessary daily, weekly, monthly reporting is submitted (i.e. store performance recap, current business trends, client events)
Develop and implement business action plans in collaboration with the VP of Retail and Management
Customer Experience and Clienteling
Ensure the highest levels of customer service to support the growth of sales and develop customer loyalty according to ETRO selling ceremony
Lead the team to consistently establish relationships and propose local events through networking, and support product launches, presell events, and trunk shows
Resolve all customer problems and complaints in a quick and effective manner
Develop and manage a client strategy to retain and develop high potential clients
Establish market presence through community outreach and promote brand awareness
Ensure CRM initiatives are met through actions plans for the store and individual team member
Manage HR Aspects
Recruiting, training, coaching, counselling, appraising and disciplining the store team
Develop and motivate the store team in order to meet sales targets and follow the customer service standards
Collaborate with the VP of Retail to identify and create action plans and build development plans for all employees
Conducting daily briefings with the store team
Conduct annual appraisals and regular performance reviews for store team members
Stock and Visual Merchandising
Enforcing and ensuring all policies and procedures are complied with attention to loss prevention
Manage stock levels and make key decisions about stock control following Company's procedures
Maintain all visual merchandising guidelines and directives
Ensure that presentation and visual standards are respected according to the corporate Visual
Merchandising directives and strategy
Operational Functions
Organize Events and outreach in line with corporate directives and when required from the Company
Work closely with corporate teams
Maintain awareness of market trends by monitoring local competitors and trends, innovations and technology developments within the industry
EDUCATION AND EXPERIENCE
Undergraduate Degree or equivalent experience
4+ years' experience in the luxury sector and knowledge of industry-specific dynamics
SPECIFIC SKILLS
Proficient in Microsoft Office Suite (Proficiency in Microsoft Excel and Outlook)
A strong communicator with proven ability to interact regularly with internal and external individuals
Proven ability to drive results
Excellent organizational, managerial and entrepreneurial skills
Commercial awareness and strong business acumen
Talent for managing, coaching and developing a team
Entrepreneurial spirit with the ability to drive results; adaptable, problem solver and strategic
Well connected with a strong ability to engage; true brand ambassador
Passionate for Retail Sales with elevated clienteling skills
Strong aspiration for team development and performance management
The pay range for this position is $70,000 - $95,000 per year based on applicable qualifications and experience.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.