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Job description
Overview
Position: Store Manager
Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, sustainable communities, and giving back through our Charity Pot Program.
We Offer:
A fun and funky store atmosphere where individualism is encouraged
A 50% discount off all products
An unconventional retail structure to support entrepreneurial spirit
The opportunity for growth as Lush promotes from within
Store Manager
As a Lush Store Manager, you are a true leader who embodies our core values. You interact with customers, motivate your team, and make important business decisions while keeping: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose in mind.
Responsibilities:
Recruiting your team
Training and developing your management team
Training and developing your team on brand, product, and service
You oversee all aspects of the retail business, from managing budgets to exceeding sales targets, while fostering a strong customer experience, staff experience, and operational excellence. You will continually assess your own performance and seek feedback, resources, and opportunities to grow and develop.
Responsibilities – Sales & Customer Experience:
Customer Service: collaborate with your team to exceed daily sales goals and ensure an inclusive customer experience
Building the Brand: educate customers and staff on brand values and positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging
Product Passion: deepen product knowledge and make informed recommendations
Driving Sales: develop and execute business plans aligned with strategy to achieve KPIs and sales goals
Team Leadership:
Leadership Practices and Staff Development: coach and develop your team with development plans and constructive feedback
Diversity, Equity, Inclusion, and Belonging: maintain a diverse team and inclusive environment with DEIB training
Engagement and Performance: make decisions on performance concerns with action plans to improve staff engagement
Recruitment and Selection: form diverse teams and maintain transparent interview and promotion practices
Operational Excellence:
Policies and Procedures: ensure compliance with training and company standards for time, attendance, health and safety, and respectful workplace
Stock and Inventory: manage orders, inventory, and waste within budget
Visuals and Merchandising: create and execute merchandising plans to drive KPIs and sales
Scheduling, Time, and Attendance: schedule staff to meet peak times within labor budget
Qualifications:
Required:
3–5 years managing in a retail environment
Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management
Excellent listening and communication skills
Excellent analytical, critical thinking, and troubleshooting skills
Excellent organization and time management
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty, and ethical business
Ability to work flexible hours including holidays, evenings, and weekends
Preferred:
Experience with consultation-based customer service
Ability to develop and train staff through positive coaching
Strong track record of developing retail staff careers
Proficient in Excel and Microsoft Office; adaptable to other systems
Experience in cross-cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages
At Lush, we believe in inclusion and equal opportunity for all applicants. Lush North America supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, and other protected characteristics.
Pay: Columbia Mall Pay: $57,800 USD
Best of luck on your job search.
We Are Lush
Find our privacy details here.
Note: Lush acknowledges the Indigenous territories on which we operate and commits to reconciliation and respectful partnership with Indigenous Peoples.
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Worksite address
columbia, MD, 21046, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.