About this opportunity
Goodwill Industries of Delaware & Delaware County, Inc. lists this Store Manager - F/T (Kirkwood) opportunity in wilmington, Delaware. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Are you a retail leader looking to contribute to an organization’s overall mission beyond the bottom line? If so, we are looking for a Retail Store Manager to lead our store in Wilmington, DE. This role combines leadership, mission integration, operations management, and customer engagement to ensure the store consistently achieves key performance metrics and delivers excellent customer service to directly support job training and employment programs in our community.
Hiring Event
Wednesday, Sept 23 | 1–3 PM, The Goodwill Center, 300 E Lea Blvd, Wilmington, DE
Who We Are
As a 501(c)(3) nonprofit, working for the greater good is at the core of what we do at Goodwill of Delaware and Delaware County. Our mission — to improve the quality of life for people with barriers to self-sufficiency through the Power of Work — guides everything we do. While our work focuses on supporting individuals, our broader vision reflects the lasting community impact that happens when people receive a hand up. By providing job training, social services, and employment support, we empower people to build meaningful careers, strengthen their families, and contribute to thriving communities.
What You Will Do
Lead a safe, compliant workplace, maintaining the highest standards in safety practices and regulatory compliance
Drive sales, revenue, and production performance, consistently meeting or exceeding monthly goals
Manage labor efficiency and payroll performance, optimizing scheduling and maintaining target wage-to-revenue ratios
Recruit, interview, and develop talent to maintain strong staffing levels and a high-performing team. Coach team members through training, feedback, and performance planning
Oversee all point-of-sale and cash handling operations, ensuring accuracy and accountability
Maintain daily reporting and operational records, including sales, donations, labor hours, and inventory
Deliver an outstanding customer experience, building positive relationships with customers, team members, and community partners
Use technology and scheduling tools to streamline operations and communication
Protect company assets through inventory control, loss prevention, and security best practices
Ensure all team members complete onboarding, safety, loss prevention and role-specific training in a timely manner
Support special projects, store events, and community initiatives as needed
What We are Looking For
Bachelor’s degree in business, retail management, operations, logistics, sales, or a related field or at least 4 years of relevant retail or operations leadership experience
Demonstrated success supervising teams and managing retail sales and/or store operations
Experience executing operational strategies, meeting performance goals, and driving results
Demonstrated extensive knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.)
Demonstrated ability to lead operations to provide top quality service to internal and external customers
Demonstrated excellent verbal and written communication skills and ability to effectively communicate and interact with all levels of staff and management
Ability to work in a diverse, rapidly changing environment
Must possess strong logistical, problem solving and interpersonal skillsMust be able to work independently, exercising judgment and initiative with minimal supervision
Must have a valid driver’s license
Ability to work varied hours and days, including holidays, as the business dictates.
What We Offer
Competitive salary + incentive bonuses
Health, dental, and vision insurance
Paid time off and holidays
Employee discounts
Career growth and advancement opportunities
Ongoing training and development
Work Environment
This role requires standing for extended periods, lifting up to 30 lbs., and working on the sales floor. Flexible scheduling, including weekends and peak retail seasons, is required. This position regularly works in a retail and production setting and may be frequently exposed to moving or mechanical equipment and donated goods processing areas. The noise level is typically moderate. To support a safe workplace, required personal protective equipment (PPE) may include hand protection, eye protection when handling materials, and other safety gear as needed to reduce the risk of injury. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
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Worksite address
wilmington, DE, 19894, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.