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Job description
Store Manager
CELINE is currently seeking a Store Manager to lead the team at its Fashion Valley Shopping Center location Grand Opening July 2024!
YOUR WORK ENVIRONMENT
The Store Manager is responsible for overall management of the store, staff, merchandise, and customer service. They will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.
YOUR IMPACT
Organization
Maintain a clear and effective store organization (by support functions and product categories)
Communicate on all organizational changes within the store
Recruitment and Induction
Engage in the recruiting process of staff along with Human Resources and Regional Manager
Provide new staff members with a systematic induction and organize follow‑up with knowledge reviews
Maintain a pool of potential candidates
Staff Development and Retention
Play a key role in team motivation by establishing a real team spirit and teamwork environment
Organize a monthly review of staff on One‑to‑One basis
Identify individual staff strengths and areas of improvement through the Retail OMR process with the guidance of Human Resources
Evaluate individual staff performance through MPP process
Retain staff by identifying and developing growth potential of individual staff members
Job Responsibilities
Customer Service
Assist sales associates with various customer service issues: repairs, returns, defective merchandise, dissatisfied customers
Coach and develop the team to maintain the highest degree of customer service every day
Operations
Use Retail Pro and its inventory management functions
Work with Buyer for OTB and ordering responsibilities
Provide monthly qualitative and quantitative business reports as stipulated by the NY management team
Maintain positive relationship with members of corporate office, regional office, mail office, repair facility and other stores via administering follow‑up and Prêt‑à‑porter work in an accurate and timely fashion
Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses and sales plan
Manage Stock Associate to maintain proper SKU levels, dollar levels and model stocks using current P.O.S. system. It is the obligation of the manager to be fully trained in these systems and to ensure that the staff is proficient as well
Cycle/Physical inventory requirements must be met as set by NY management
Implements directives from corporate office
Store Appearance
Adhere to Grooming and Styling standards, lead by example, and enforce the standards within the entire team
Monitor the general appearance of the store: cleanliness, store maintenance, organization and tidiness of sales area and back‑of‑house
Administration
Ensure that key documents such as working contracts and invoices are kept in store
Create staff work schedules and ensure appropriate store coverage
Manage planning of paid holidays, absences, and report accordingly
Profile
Continuously empower sales staff and ensure principles of Céline customer service are followed
Drive sales to meet or exceed sales budgets
Find opportunities to and aid sales associates in fortifying client relationships through clienteling
Follow on a day‑to‑day basis the sales performance of the store, and a monthly basis the sales performance of the sales associates
Set individual monthly objectives for each member of the team
Understand and explain store performance by category as well as its mix (lines, functions, collections, etc.)
Keep all product support tools well organized and ensure all team members have access to the information
Maintain merchandising standards as set forth by corporate visual department in partnership with the Visual Merchandiser
Supervise store personnel and carry out company policies
Ensure timely submission of timesheets using Kronos, verification of employee hours, etc.
Identify & own all store recruitment needs
Recruit, assess, & interview talent and partner with Regional & HR when needed
Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and the NY and Paris corporate office
Responsible for personnel matters including hiring and termination (with approval from Regional & HR)
Coach and develop employees in all areas of performance and lead full MPP responsibility
Additional Information
KEYS FOR SUCCESS
Education
Business School, University, or “equivalent experience”
Position requires minimum of 7-10 years in store management experience; preferably in a luxury setting
Computer literate; learn and use various software packages
Competencies
Action oriented; results driven
Able to motivate others and build effective teams
Customer service oriented
Social perceptiveness
Proficiency in mediating and resolving issues or concerns that may arise
Problem‑solver
Strong oral and written communication skills
Workplace Address: 7007 Friars Rd, San Diego, CA 92108
The compensation for this position ranges from $125,000k - $150,000k annually. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long‑term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.
CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
CELINE recruits and recognizes all types of talent and singularities.
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Worksite address
san diego, CA, 92189, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.