About this opportunity
Joe & the Juice / United States lists this Store Manager - Ghost Kitchen opportunity in los angeles, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills.
We believe in four simple virtues that shape everything we do:
Inclusion
Growth
For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do.
From your first day, you’ll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!).
If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles.
JOB SUMMARY
Position title: Store Manager - Ghost Kitchen
Reports to: District Manager
Location: West Adams
As a Store Manager, you are responsible for the daily operation of your ghost kitchen, ensuring the highest performance possible in all areas within the operation. You will adhere to market-specific legal requirements, company policies, risk, and compliance structures. You are expected to have a full overview of your ghost kitchen and lead your team members ensuring efficient workflows, great guest experiences, and high-quality products.
Your overall success in this position depends on the degree to which you are able to lead, develop, and retain a highly engaged kitchen team, where all operational and fulfillment standards are consistently met in order to deliver best-in-class order accuracy and quality across both delivery and catering. As the business leader of your location, you will take ownership of operational performance, team development, fulfillment, inventory, labor, and financial results.
Ultimately, you are accountable for meeting the cost budget, reaching the store's sales targets, and optimizing EBITDA through existing and new company initiatives, while continuously identifying opportunities to improve efficiency, throughput, order accuracy, and the overall guest experience.
KEY RESPONSIBILITIES
Virtue Based Leadership:
Lead, inspire, and develop team members in alignment with company virtues and operational principles
Act as a role model of company values and foster a positive, high-performance culture
Ensure clear communication of expectations and accountability across the team
Create an environment of ownership, collaboration, and continuous improvement where team members understand how their performance contributes to overall store results
Lead effectively through changing business needs, new initiatives, menu introductions, technology
implementations, and evolving operational priorities
Employee Engagement & Development:
Develop and motivate team members through structured development plans and continuous feedback
Facilitate in-store training sessions and regular team meetings
Monitor and drive employee engagement initiatives to meet or exceed benchmark engagement scores
Recruit, onboard, coach, and retain a high-performing team capable of consistently executing operational standards
Identify and develop future leaders through ongoing coaching, performance management, and succession planning
Address performance or behavioral concerns promptly and consistently while maintaining a positive and supportive team culture
Order Accuracy & Delivery Performance:
Champion an accuracy-first mindset across all kitchen operations, delivery, and catering orders
Oversee the end-to-end execution of catering orders, ensuring accuracy, presentation, and on-time fulfillment for every event and corporate request
Monitor third-party delivery platform performance (DoorDash, Uber Eats, Grubhub) including ratings, fulfillment times, order accuracy scores, cancellations, and guest feedback
Drive guest satisfaction through consistent execution and fast, reliable order fulfillment across both delivery and catering channels
Identify and resolve issues impacting delivery ratings, catering execution, or overall customer experience
Manage the flow of digital orders from production through staging and courier/customer handoff to ensure speed, accuracy, product quality, and efficient throughput
Identify operational bottlenecks and implement solutions that improve production flow, ticket times, order accuracy, and overall kitchen capacity
Review guest feedback, refunds, order issues, and delivery-platform performance to identify trends and implement corrective action
Operational Excellence & Compliance:
Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, food safety, and workplace safety standards
Ensure compliance with brand standards and all applicable local regulatory requirements
Uphold the highest operational ratings and performance standards
Maintain consistent execution of company recipes, production procedures, quality standards, portioning, packaging, and fulfillment processes
Ensure equipment, technology, and kitchen facilities remain operational and promptly elevate maintenance or facility issues when necessary
Successfully execute new operational initiatives, products, menu changes, systems, and processes while ensuring team readiness and compliance
Shift Planning & Workforce Management:
Build and manage schedules based on forecasted sales, order volume, catering demand, and operational needs while meeting defined labor targets
Forecast staffing needs and adjust team deployment in real time based on business volume and changing operational priorities
Ensure appropriate staffing levels and skill deployment across production, fulfillment, catering, and other operational areas
Monitor labor productivity and identify opportunities to improve efficiency without compromising food quality, order accuracy, safety, or the guest experience
Maintain appropriate staffing and leadership coverage while proactively addressing attendance, scheduling, and workforce needs
Use operational and workforce data to identify trends and make informed staffing and deployment decisions
Stock & Inventory Management:
Take full ownership of inventory management, including stock counting, ordering, receiving, storage, and inventory accuracy
Optimize inventory levels to minimize waste and meet defined monthly waste targets
Maintain appropriate inventory levels based on sales forecasts, catering volume, menu mix, and business needs
Monitor food cost, product usage, waste, shelf life, and inventory variances and implement corrective actions when targets are not achieved
Ensure proper receiving, rotation, storage, labeling, and handling procedures are consistently followed
Partner with suppliers and internal support teams to proactively resolve availability, quality, or supply-chain issues
Performance & Financial Management:
Drive sales growth and overall store performance
Optimize store EBITDA and achieve defined KPI targets
Monitor financial performance and implement corrective actions where necessary
Take ownership of controllable operating expenses, including labor, food cost, waste, supplies, and other store-level costs
Analyze sales, labor, fulfillment, delivery-platform, inventory, and operational KPIs to identify trends and opportunities for improvement
Translate performance data into clear action plans and hold the team accountable for execution Identify opportunities to increase sales and order capacity across delivery and catering channels while maintaining operational excellence
Partner cross-functionally with Operations, Culinary, People, Finance, Facilities, Supply Chain, and other support teams to improve store performance and successfully execute company initiatives
KEY QUALIFICATIONS
Minimum 5 years of leadership experience in a comparable high-volume restaurant, food production, retail, hospitality, fulfillment, logistics, e-commerce, or other service-driven environment, with a proven track record of delivering operational and financial results
Demonstrated experience leading and developing teams, with the ability to drive performance, accountability, and engagement
Strong interpersonal and communication skills, with the ability to build trust, resolve conflicts, and foster a collaborative team culture
Passion for people leadership, with a genuine commitment to coaching, mentoring, and developing team members to reach their full potential
Demonstrated ability to manage a fast-paced, high-volume operation while balancing competing operational priorities
Strong business acumen with experience managing labor, inventory, food cost, waste, sales, budgets, and/or P&L performance
Ability to analyze operational and financial KPIs, identify performance trends, and translate data into actionable business decisions
Experience with digital ordering, delivery, fulfillment, or third-party delivery platforms is strongly preferred
Comfortable learning and utilizing POS, kitchen display systems (KDS), workforce management, inventory management, reporting, and third-party delivery technology
Strong organizational, planning, and problem-solving skills, with the ability to remain effective and make sound decisions in a rapidly changing environment
Ability to successfully lead operational change, including new products, technology, processes, and company initiatives
Knowledge of food safety, sanitation, workplace safety, and applicable regulatory requirements
Food Manager certification or ability to obtain required certification within the company-defined timeframe
Ability to work a flexible schedule based on business needs, including early mornings, evenings, weekends, and holidays as required
WHY WORK WITH US
Experience our brand firsthand with exclusive discounts and special offers available only to employees
Access competitive medical, dental, and vision insurance plans designed to support your overall well-being
Invest in your future with our 401(k) program
Recharge and reset with paid vacation, sick leave, and holidays so you can bring your best self to work
Grow your career with structured leadership training, educational support, and development programs designed to help you reach your full potential
Joe & the Juice is proud to be an equal opportunity employer. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome all qualified applicants — no matter your race, gender, age, religion, sexual orientation, or background.
JOE & THE JUICE is a healthy fast-casual concept founded in Copenhagen in 2002; since then, we have grown to more than 500 locations across 20 countries and now employ more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade-off between taste and health.
We serve high-quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products toward the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations.
We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C-suite, VPs, and directors, have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Joe & the Juice / United States’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.