Store Manager, Grocery-Boston area, MA

Job description

Store Manager

Reports To: President

Position Summary

The Store Manager owns the day-to-day performance of their store, leading the team, the floor, and the guest experience. This role is responsible for ensuring the store achieves its sales and profitability goals, delivers a strong customer experience, and operates in full compliance with company policies and procedures.

The Store Manager is present on the floor daily to monitor store conditions, merchandising, service levels, and operational performance. This position coaches and develops department leads and team members, holds the team accountable to company standards, and ensures consistent execution across every shift. The role partners with corporate departments including HR, Asset Protection, and Quality Control to maintain operational consistency, reduce shrink, and build a strong bench of future leaders within the store.

Store Audits & Compliance

Perform scheduled and unscheduled store audits and walkthroughs

Evaluate backrooms, coolers, sales floor, and safety conditions

Partner with Quality Control and Safety teams to ensure compliance

Verify completion of incident reports, safety inspections, and corrective actions

Ensure adherence to company policies, procedures, and labor guidelines

Merchandising & Store Conditions

Establish merchandising expectations across departments

Ensure displays meet company presentation standards

Monitor product quality, freshness, and shelf presentation

Review store appearance during peak and non-peak hours

Provide corrective coaching when standards are not met

Financial Performance

Monitor store KPIs including Sales, Gross Profit, Payroll %, and Supplies %

Leadership Development

Coach and mentor department leadership

Conduct regular 1:1 development meetings

Identify and develop high-potential employees

Support onboarding and leadership training programs

Participate in performance evaluations and accountability conversations

Meetings & Communication

Lead regular performance meetings with Store Teams

Participate in leadership meetings with Director of Retail Operations and Asset Protection

Communicate company initiatives and expectations to store leadership teams

Training & Culture

Reinforce company standards and leadership expectations

Support training programs for Store Directors, Managers, and Leads

Ensure onboarding and retraining occur when necessary

Promote accountability, engagement, and positive team culture

Projects & Corporate Initiatives

Assist corporate leadership with implementation of company projects at the store level

Monitor execution and provide feedback on rollout effectiveness

Support cross-department initiatives (HR, Marketing, Operations, AP)

Expectations

Maintain consistent operational standards across all stores

Improve sales performance and profitability

Reduce shrink and operational errors

Develop strong leadership bench strength

Promote a culture of accountability and customer service excellence

Working Conditions

Frequent travel between store locations

Standing, walking, lifting up to 50 lbs

Exposure to varying temperatures (sales floor, backrooms, coolers, freezers, kitchens)

Ability to respond to operational and safety issues

Requirements

Qualifications

Strong knowledge of grocery retail operations (grocery, meat, and kitchen preferred)

Leadership coaching and performance management experience

Bilingual preferred (English & Creole/Spanish/Portuguese)

Strong organizational, communication, and problem-solving skills

Proficiency in Microsoft 365

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Worksite address

boston, MA, 02298, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.