About this opportunity
TD lists this Store Manager I (Greenwich) opportunity in greenwich, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
72,280 - $108,160 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. Personal & Commercial Banking
Job Description:
The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Manages a small sized store and team (based on U.TD Bank store levelling criteria)
Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
Accountable for achieving both Store and individual performance metrics
Requires knowledge of the business, banking and bank operations
Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
Requires business, banking and bank operational process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
Provides coaching, mentorship and guidance to teammates
Oversees management of team requiring workforce to decision on acceptable level of risk-Low to High risk potential (loss/reputational)
Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
Originates loan applications, handles Conditions of Lending and conducts loan closings
Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Undergraduate degree or equivalent experience
~3+ years relevant experience required (retail, customer service, and/or financial services industries)
~ 1+ years leadership and coaching experience required
~ Knowledge of Bank product lines and services as well as an understanding of Store operations and security
~ Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
~ Strong financial analysis skills
~ Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
~ Proficient with Microsoft Office suite
~ Customer Accountabilities:
Manages the service and advice team promoting a positive customer and colleague experience
Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
Actively promotes the Banks presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
Contributes to the execution and achievement of the team and the stores service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives
Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
Ensures overall colleague scheduling is optimal to meet customer demands
Provides ownership/oversight of complex daily operational/administrative duties
Creates store-specific strategies to grow the business
Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth
Partners with Specialists to grow and advise new and existing customers
Works with partners, including Small Business, Commercial, Consumer Lending and Wealth to grow the Store Portfolio
Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses
Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals
Identifies and develops relationships with Personal, Small Business and Center and Influence (COIs) to generate demand for TD products and services
Ensures necessary due diligence to support the accuracy of all customer transactions/activities
Follows and ensures colleagues understand and apply bank operating policies and procedures
Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Works alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to store colleagues
Colleagues at higher levels may be responsible for acting as a leader in the provision of One TD services to customers, demonstrating cohesive partnership for business planning and community involvement
Leads, coaches and develops store teammates to create a consistent legendary customer experience
Coaches teammates to provide the best advice to potential and existing TD Bank customers
Responsible for management of the overall team providing both leadership and guidance
assesses team skills and capabilities and continually looks for ways to provide and enhance the value they deliver to customers
provides on-going feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken and completed for all colleagues
Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
Ensures colleagues are in compliance with all human resources policies, procedures and guidelines of conduct and escalates to the appropriate partners to manage colleague risk
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Colleagues at the highest levels may be responsible for acting as a leader in the Market and/or Region for change management, performance measures/management, and talent pipeline development
OCC Language:
This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part , and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part .
Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position.
Domestic Travel – Occasional
International Travel – Never
Operating standard office equipment - Continuous
Reading, writing and comprehending instructions – Continuous
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
We do our best to communicate outcomes to all applicants by email or phone call.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at .
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.