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Job description
About rag & bone
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not theeasy way. Tomakingthings that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we startedwith:the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empoweringeach individualto have a voice on policy,processand collaboration for a moreequitablefuture.
The Role
The Store Manageris responsible forrepresentingthe brand by embodying the rag and bone culture, customer experience, and lifestyle. Theyare responsible formanaging the operational execution of the store, ensuring exceptional customerexperiences, and driving profitable top-line sales growth. Additionally, they coach and develop all associates and managers while creating an environment in which all team membersare abletocollaboratein order toconsistently deliver best in class customer experiences.
WhatYou’llDo
Display best-in-class customer service techniques, build customer loyalty through maintenance ofclientelingstandards and sales interactions. Ensure that all staff on duty are doing the same
Demonstrate the ability to perform and train staff on all store operations tasks from register tostockroom
Ensure cash handling and register procedures aremaintainedand executed
Ensure integrity of payroll procedures and store scheduling
Delegate appropriately to ensure efficiency of store operations and to develop team members
Coach and develop retail associates to meet store goals
Lead the recruitment, onboarding,trainingand development of all staff
Provide regular feedback, coaching and counseling on performance
Resolve all People and employee issues ina timelyand effective manner, partnering with the People Team and Field Leaders, asrequired
Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes
Build a candidate pipeline via networking and interviewing
Identify, create, and manage the execution of all store business plans that drive performance results andmaximizesbusiness opportunities
Analyze sales reports and data todetermineneeds of the business and partner in setting strategies to achieve goals
Ability to build customer loyalty; grow and manage clientele
Maintain product knowledge and ensure delivery of this information to staff
Encourage and recognize opportunities for team selling
Understand and exemplify the rag & bone brand philosophy and lifestyle
Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends
Consistently act within core values of rag & bone
Model and teach store associates to support a positive client-centric environment
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere
Requirements:
Minimum of 5 years of prior work experiencein specialtyretail,with 3+ years ina Store Manager or senior leadershiprole.
Strong background inclientelingand customer relationship management, with the ability to grow andretaina loyalclientele.
Hand-on experience with performance management and proven ability to lead, coach, and develop high-performing teams.
Demonstrated success in driving sales,profitabilityand KPIs.
Strong understanding of retail operations, including payroll management, scheduling, inventory control, and loss prevention.
Ability toworka flexible schedule, including nights, weekends, and holidays.
Rules we live by |Rules you live by
Be a Good Human |Be original, be authentic. Stand for diversity, equitability & inclusivity
Have No Fear |Innovate and solve problems
Own Every Decision |Work together and get results
Quality Matters |Not only with product, but we see it in our people
Make Shit Happen |Be disciplined, be competitive
Benefits
Clothing Allowance
Generous Employee Discount
Paid Time Off
Medical, dental, vision and ancillary benefits
Membership to Calm and access to other wellness benefits
401k
Paid Parental Leave
rag& bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. The employeeis regularly required tosit; use hands to finger, handle, or feel and talk or hear. The employeeis occasionally required tostand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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Worksite address
las vegas, NV, 89105, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.