About this opportunity
KYNAH lists this Store Manager opportunity in los angeles, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About Us
KYNAH is a brand offering a curated collection of luxury South Asian fashion designed to empower the next generation of modern South Asian-American women. Focused on blending tradition with modernity, KYNAH celebrates cultural heritage through innovative and refined designs. The brand is committed to exceptional quality and a personalized shopping experience that fosters confidence and self-expression.
The Role
We are seeking a results-driven Store Manager to lead and manage all aspects of retail operations. This is a hands‑on leadership role requiring strong ownership, commercial awareness, and the ability to consistently deliver measurable outcomes.
The ideal candidate is highly responsive, solution-oriented, and able to make clear, confident decisions in a fast-moving environment while maintaining an exceptional client experience.
Key Responsibilities
Sales & Client Experience
Own and drive store sales targets at both an individual and team level
Lead the team in achieving and exceeding revenue goals
Apply strong in-person sales strategies to improve conversion and client engagement
Deliver a high-touch, personalized client experience aligned with luxury standards
Manage client relationships and ensure a seamless end-to-end experience
Store Operations
Oversee end-to-end store operations with strong attention to detail
Manage client appointment scheduling, coordination, and follow-ups to ensure a seamless experience
Maintain strong cross-functional communication with Customer Service, Production, and Management teams to ensure alignment on orders, timelines, and client needs
Own weekly store staff scheduling and ensure consistent store coverage at all times
Proactively manage call-offs by arranging coverage and stepping in as needed to avoid disruption to client experience
Serve as the on-call point of contact for staffing coverage and store-related needs
Ensure inventory accuracy, shipment coordination, and operational efficiency
Maintain a consistently high standard of store presentation and readiness
Identify and resolve operational issues in a timely and effective manner
Team Management & Leadership
Lead full-cycle hiring for store roles, including sourcing, interviewing, and onboarding
Train, coach, and develop team members to ensure high performance and consistency
Manage, coach, and develop a team including at least 4 direct reports
Set clear sales targets and performance expectations
Monitor performance, attendance, and productivity
Drive accountability and a performance-focused team culture
Ensure proper staffing coverage and smooth daily operations
Execution & Productivity
Manage multiple priorities with strong time management and attention to detail
Ensure consistent execution with no operational backlog
Take initiative and follow through on all responsibilities
Communication & Reporting
Serve as the primary point of contact for store operations
Maintain clear and timely communication with internal teams
Provide regular updates on sales performance, operations, and client insights
What we are looking for
Proven experience as a Store Manager or Retail Manager in a luxury or high-touch environment
Strong ownership mindset with a results-driven approach
Experience managing and achieving both individual and team sales goals
Strong understanding of in‑person sales strategies and client conversion
Experience hiring, training, and developing retail teams
Ability to operate effectively in a fast-moving environment
Excellent time management, organization, and multitasking skills
High attention to detail and strong execution capabilities
Leadership experience managing a team, including at least 4 direct reports
Strong verbal and written communication skills
Technical Skills
Proficiency in Shopify, Asana, Gladly, or similar CRM and retail tools
Advanced Excel skills with the ability to manage and analyze data
Strong PC proficiency and ability to work across multiple systems
Schedule
Full-time
This position requires weekend availability and will serve as the on-call point of contact for store operations as needed
Success in this Role
Consistent achievement of sales targets
Well-managed store operations with no backlog
Strong team performance and accountability
High client satisfaction and retention
Clear ownership and measurable results
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Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.