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Job description
About FACE FOUNDRIé
FACE FOUNDRIé is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment.
Specializing in all things face — facials, lashes, brows, and skincare — FACE FOUNDRIé is redefining the skincare experience through innovative services, expert techniques, and results-driven treatments. As a rapidly growing brand in the skincare industry, we are passionate about creating confidence in our clients while fostering a collaborative, energetic, and welcoming workplace for our team.
Featured in publications including Forbes, Entrepreneur, and Marie Claire, FACE FOUNDRIé continues to raise the standard in skincare by delivering efficient and effective services that meet clients wherever they are in their skincare journey.
We are seeking individuals who are passionate about skincare, driven by leadership, and eager to be part of a company making a meaningful impact in the beauty and skincare industry.
Position Overview
As a Store Manager, you are responsible for leading daily operations, developing a high-performing team, driving financial performance, and delivering an exceptional guest experience. This role is ideal for a motivated leader who thrives in a fast-paced environment, is passionate about coaching and development, and is committed to maintaining the highest brand standards. Growth mindset is a must!
Operations Responsibilities
Consistently delivers an elevated client experience and sets the standard for customer service across the team
Owns and drives key business metrics daily, including service revenue, average ticket, client count, rebooking percentage and retail performance
Identifies and acts on opportunities for business growth through staffing, scheduling, coaching, and operational improvements
Manages all aspects of team performance, including recruitment, onboarding, training, performance management
Ensures compliance with all company policies, health and safety regulations, and brand standards
Conducts regular performance reviews and provide direct and actionable feedback and holds the team accountable to clearly defined goals
Builds and manages strategically to maximize coverage, productivity and revenue during peak hours
Oversees inventory management to ensure optimal stock levels, minimize loss and support retail goals
Supports forecasting sales goals, growth opportunities and operational planning
Financial Management
Partners closely with ownership to execute revenue goals and overall business strategy
Actively monitors financial performance reporting and identifies opportunities to increase revenue, improve efficiency and manage costs
Implements and reinforces strategies that drive profitability, including elevated services, enhancements, memberships, packages and retail performance
Customer Experience
Ensures the delivery of high-quality services and an exceptional guest experience
Addresses guest concerns professionally and resolve issues in a timely manner
Fosters a positive, welcoming, and team-oriented environment for both guests and staff
Leadership, Training & Development
Washington Master Esthetician License required
Leads from the front by performing services, setting the tone and modeling expectations
Coaches the team in real-time to improve performance, confidence and productivity
Identifies growth opportunities for each team member and supports ongoing professional development
Ensures full and active participation in all required technical and product training, maintaining brand and service standards
Conducts thoughtful interviews to build a high-performing, culture-aligned team
Marketing & Community Engagement
Partners with ownership to execute local marketing initiatives that drive client acquisition and retention
Supports local events, promotions, partnerships to increase visibility, bookings and membership growth
Assists with social media and community outreach efforts to build long-term relationships
Qualifications
Active Master Esthetician License required
2+ years of salon or spa management experience required
Strong communication, organizational and problem-solving skills
Proven ability to coach, motivate and develop a team
Passion for skincare, guest experience excellence and team development
Job Details
Full-Time with nights and weekends required
Compensation: $28-$32 per hour + gratuities + commissions + performance bonuses
Benefits
Health Insurance Allowance
Paid Time Off (PTO)
Service and Product Discounts
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Worksite address
issaquah, WA, 98027, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.