About this opportunity
FRĒDA SALVADOR lists this Store Manager opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Based in San Francisco and handcrafted in Spain, Italy, and El Salvador, Frēda Salvador is an artisan brand that is both modern and streamlined in its approach to footwear. Designed with the self-expressive woman in mind, each style embraces confidence and exudes a casual, yet sophisticated aesthetic that resonates deeply among fashion followers. The brand is both approachable and effortless offering a sought after versatility that makes them the go to for everyday occasions.
We are a fast paced start up and are hustling everyday. We work as hard and as long as needed to get the job done. We are small, but mighty, with strong values in teamwork and a positive and supportive work environment.
We are looking for a full-time (40 hrs per week) sales professional with excellent people skills and a high level of integrity. The person who fills this position will play a key role in building up our retail channel in New York. We are looking for a proven leader who is passionate about the retail customer experience and has strong sales acumen. This person will be instrumental in executing the store’s daily operations, driving sales, and cultivating the New York market.
This candidate must have previous retail experience working in the fashion industry and be adept at building strong and lasting customer relationships.
We are looking for someone who:
Loves our product and the Freda Salvador brand
Professional, energetic and sets a positive tone for the store
Lead by example attitude
Growth mindset
Aligned with our company’s brand values
Proven track record of managing a profitable and successful fashion store
5+ years specialty retail experience, with a minimum of 2 years in a manager role
Strong communication skills across all platforms, both with colleagues and customers
Ability to drive foot traffic and sales through strategic partnership and staff development
Demonstrated ability to successfully lead others in a product focused store
Ability to work independently and problem solve on the go
Accessory and leather goods experience or passion
Technology competent is a must (Google Suite, Shopify, Endear and Bright Pearl experience is a plus).
Store + Employee Management
Guide the retail team to create a strong brand experience through demonstrating product knowledge and ensuring all team members are experts on product and the brand
Manage sales associates and train the team to always put customers first
Create and promote customer relationships through strong clienteling
Build and maintain a loyal client base, and retain customer loyalty by providing clients with personalized service and engaging invitations
Uphold & require extraordinary customer experience through all communication channels, including handling one-off customer requests such as customer repairs or exchanges
Act as brand ambassador- engage customers on the brand, be knowledgeable of our product in customer interactions via multiple channels such as in-person, over the phone, and through written communication in Endear
Handle all store maintenance in partnership with Regional Manager
On call when any security issues arise within the store
Handle all on + offboarding of new employees
Events
Drive traffic and sales targets independently through events, private shopping, and community activations
Work with marketing team and 3rd party vendors to plan and execute in store events (customer facing, influencer facing, and 3rd party collaborations)
Propose and host a minimum of 1 retail activation per quarter
Coordinate all logistics of executing a successful in store event in partnership with Marketing and Regional Manager
Food + drink, rentals, promocodes, florals, inventory needs, staffing etc
Store Operations + Inventory Management
Drive strong operational execution with day-to-day operations, leading the store to be productive, efficient, and profitable
Weekly replenishment review and processing
Manage inventory and inventory reconciliation with the support of the Operations team, including receiving all inbound and outbound shipment and orders, as well as transfer orders.
Uphold inventory accuracy in-store through weekly/monthly counts
Maintaining standard operating procedures for order and inventory processes as they relate to the store
Store merchandising - weekly refresh of store + re-merchandising the store when newness arrives
Work with Regional Manager to ensure aged inventory is removed from the store on a quarterly basis
Work with HQ team to coordinate inventory transfer from the office to the store
Coordinate 3rd party vendor merchandise (orders, receiving, reorders, returns)
Review monthly store, staffing and P&L budget
Bank deposits biweekly
Reporting
Prepare and present Weekly Store Manager meeting deck
Prepare and share all event recaps (3rd party events, company sales, special promotions)
Prepare and share monthly new customer data
Prepare and communicate to team information regarding sales
Review marketing seasonal calendar to be sure there is alignment with marketing team
Full time, 5 days per week
Weekend availability expected in order to successfully manage the team and drive sales
Full day shifts of 7-8 hours
Experience is a must. Preferably 5+ years specialty retail experience, with a minimum of 2 years in a managerial role
Competitive employee discount on all merchandise
Competitive benefits package
Shoe Gratis program
Ability to move boxes of up to 50 lbs
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.