About this opportunity
Lush Fresh Handmade Cosmetics North America lists this Store Manager - Oxmoor opportunity in louisville, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
Position: Store Manager
Lush North America creates fresh, handmade cosmetics for retail shops across Canada and the US. We are committed to fair trade sourcing, supporting sustainable communities, and giving back through our Charity Pot Program.
We Offer
A fun and funky store atmosphere where individualism is encouraged
A 50% product discount
An unconventional retail structure to support your entrepreneurial spirit
Opportunity for growth as Lush promotes from within
Store Manager
As a Store Manager, you are a true leader who embodies our core values in customer interaction, team motivation, and business decisions. You keep in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, Live with Purpose.
Responsibilities :
Recruit your team
Train and develop your management team
Train and develop your team on brand, product, and service
You oversee all aspects of the retail business, including budgets, sales targets, customer experience, staff experience, and operational excellence. You’ll continually assess your performance and seek feedback and growth opportunities.
Responsibilities
Sales & Customer Experience
Customer Service: collaborate with your team to exceed daily sales goals and provide a welcoming, inclusive customer experience
Brand Education: communicate our values on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging
Product Passion: expand product knowledge and make informed recommendations
Driving Sales: develop and execute business plans aligned with strategy to achieve KPIs and sales goals
Team Leadership
Leadership Practices and Staff Development: coach and develop the team, create development plans, and provide constructive feedback
Diversity, Equity, Inclusion, Belonging: promote a diverse, inclusive environment and DEIB training
Engagement and Performance: make informed decisions on performance concerns and create action plans to improve engagement
Recruitment and Selection: build a diverse team and ensure transparent interview and promotion processes
Operational Excellence
Policies and Procedures: ensure compliance with time/attendance, breaks, product integrity, respectful workplace, health and safety, and budget adherence
Stock and Inventory: manage orders, inventory, and waste within budget
Visuals and Merchandising: implement merchandising plans and maintain a clean, engaging store environment
Scheduling, Time, and Attendance: schedule appropriate staff for peak times and track breaks and meals within budget
Qualifications
Required
3-5 years managing in a retail environment
Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management
Excellent listening and communication skills
Excellent analytical, critical thinking, and problem-solving skills
Excellent organization and time management
Strong customer service, supervisory, and sales skills
Knowledge and interest in skincare, natural beauty, and ethical business
Ability to work flexible hours including holidays, evenings, and weekends
Preferred
Experience with consultation-based customer service models
Ability to develop and train staff through positive coaching
Proven track record of developing retail staff careers
Proficiency in Excel and Microsoft Office; adaptable to other systems
Experience in cross-cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages
At Lush, we believe in inclusion and equal opportunity for all applicants. We recruit from diverse sources and are an equal opportunity employer regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, or other protected characteristics.
Pay : Oxmoor Center Pay: $61,900 USD
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We Are Lush
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Lush Cosmetics North America acknowledges Indigenous territories and is committed to reconciliation and decolonization in partnership with Indigenous Peoples.
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Worksite address
louisville, KY, 40201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.