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Job description
100% employee-owned. Baking with purpose since 1790.
Meet Us: King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource – providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business – website and retail stores – offers an even wider selection of specialty baking ingredients, mixes, gluten‑free products, baking tools, and more. We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee‑owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders – employees, our local communities, our broader community of bakers, and our planet. Join us and help spread the joy of baking. King Arthur – where, as an employee‑owner, your passion and ideas can truly make a difference.
The Position: The Store Manager for our King Arthur Baking Store in Charlotte, NC is a dynamic leader, passionate about retail customer service and able to drive results. They are responsible for overseeing the daily operations of the retail pop-up. The Store Manager blends business acumen and operational knowledge to drive retail results while building a high‑performing team. They achieve sales and profitability goals while delivering exceptional customer experience. The Store Manager leads a team of employees, manages store operations, and develops strategies to improve overall business performance. The work schedule includes a mix of days, evenings, weekends, and holidays to meet the operational needs of the store.
The Benefits: Yes, we have the standard “stuff” – medical, dental, vision, company paid short‑ and long‑term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(k) with a company match. But here’s what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co‑employee owners that believe in you and your extraordinary abilities to move us all forward.
The Schedule: This is a full‑time regular status position with an end that coincides with the store closing, anticipated February 2028. Day, evening, holiday, and weekend shifts as agreed with flexibility as required.
The Location: Charlotte, NC; onsite daily.
The Pay: $50,900 to $69,300 annual salary; commensurate with experience.
Essential Duties and Responsibilities
Ensure an exceptional customer experience that reflects KABs mission to inspire and share the joy of baking by consistently delivering outstanding customer service, managing a highly motivated team, and fostering a welcoming and inclusive store environment.
Develop and implement plans to drive topline sales and profitability; inspire team to achieve sales plans.
Hire, train, and motivate the temporary retail team to deliver excellent customer service and meet performance expectations. Provide daily direction, performance feedback, and on‑the‑floor coaching.
Oversee daily operations, including inventory receiving and restocking, opening and closing procedures, cash handling, and maintenance of POS systems.
Collaborate with the Director of Retail Expansion, Retail Supply Planner, and Merchandising & Visual Merchandising teams to ensure the store is fully stocked and aligned with KAB merchandising guidelines.
Manage payroll and expense budgets while building and optimizing the retail team schedule to align with business needs and service standards
Support delivery of training across product knowledge, baking knowledge, company values, sales, and customer service; hold self to high level of knowledge in these areas.
Engage with the local community and promote the store through local outreach and events.
Education and Experience
Progressive retail experience with at least 2-3 years in a supervisory or management role
Demonstrated success in driving sales, managing operations and developing high performing teams
Proficient in POS systems and MS Office Suite (Word, Excel, Outlook)
We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role
Leadership: Inspires, guides, and motivates the team to achieve high performance, fostering a positive and productive work environment through effective communication, delegation, and conflict resolution.
Results driven: Consistently achieves and exceeds performance targets by setting clear goals, demonstrating accountability, and proactively addressing challenges to drive business success. The environment can be fast paced, requiring the ability to multitask and manage multiple priorities effectively.
Team collaboration: Ability to work collaboratively with cross‑functional teams (such as marketing, merchandising, operations) to achieve store and baking school goals.
Relationship‑building: Builds and maintains strong, positive relationships with customers, employees, and community stakeholders to foster loyalty and drive store success.
Financial acumen: Strong financial knowledge and skills, ability to analyze financial reports to identify sales and expense trends, variances, and opportunities for improvement.
Success Factors
Passion for baking
Enthusiasm for retail and customer centric mindset
Physical requirements/work environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements
Ability to stand and walk for extended periods (up to 8 hours or more per shift)
Frequent use of hands for grasping, reaching, pushing, pulling, and handling merchandise
Ability to lift and carry up to 25 pounds independently (heavier lifting may require team assistance)
Frequent bending, stooping, kneeling, and climbing step ladders
Visual acuity to read labels, pricing, and product information
Ability to speak clearly and hear customer and team communication in a busy retail environment
Capacity to work in a fast‑paced, sometimes noisy or crowded environment
Work environment
The role is performed primarily in a retail store setting, which may include sales floor, back stockroom, and office areas
Exposure to a moderate to high level of noise, including customer conversations, equipment, and music
Requires the ability to work in a fast‑paced, customer‑facing environment with frequent interruptions
Flexibility to work a varied schedule, including weekends, evenings, holidays, and during peak retail seasons
Exposed to ingredients that may include common food allergens
Safety
Understand that safety is the responsibility of everyone at the organization
Responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
Engage in safety and compliance training programs and encourage 100% team participation in same
Supervisory Responsibility
Manage store retail team
Travel
Not required
Uniform
Business casual
Adhere to company‑wide green norms, looks for ways to reduce, reuse, recycle
Educates oneself on KAB environmental campaigns
Strive to continually improve and implement new processes to reduce our environmental impact
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co‑workers, customers and vendors.
Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.
*Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.
Employee ownership is at the core of who we are. A shared sense of pride gives rise to success for all stakeholders.
As employee‑owners, we foster a culture of belonging that embraces differences and prioritizes respect, trust, empathy, open communication, collaboration, and personal fulfillment through high performance.
We Rise Together
When the company does well, we all benefit. Ownership means we’re invested in doing our best work and building something that lasts.
We are informed, involved, and encouraged to speak up. The best ideas often come from those closest to the work .
Transparency in Practice
We share information openly so we can understand the business and bring our best to the table every day .
Everyone is Welcome
Our culture fosters respect, collaboration, and belonging for all.
Being an owner changes how you show up. You take pride in the work, and you know it matters — not just to the company, but to your coworkers, too.
- King Arthur Employee‑Owner
Here’s What Makes Us Different
Employee Stock Ownership Plan (ESOP)
We are 100% Employee‑Owned. Shares of stock are allocated to employees once a year through our ESOP, a Qualified Retirement Plan.
Profit‑Sharing
We distribute a portion of the company’s annual profits to eligible employees, based on company performance. The profit‑sharing payout is calculated as a percentage of each employee‑owner's base earnings during the fiscal year, and all employees receive the same percentage. The target profit‑sharing percentage is 11% of annual earnings but can range from 0% to 20%, depending on the company's profitability in a given year.
Commitment to Community
Up to 40 hours each year of Paid Volunteer Hours and $250 of Matching Donations, as part of our commitment to stewardship and the communities in which we live and work.
The Joy of Baking
Great discounts plus FREE flour and bread each month!
The Standard “Stuff”
Insurances
Medical Benefits
Employee‑owners may choose between three medical plans. These plans are subsidized at varying levels based on annual wages, helping ensure quality health coverage is accessible to employee‑owners across the company.
Tax Advantaged Savings Accounts
We also offer a Health Savings Account (HSA) and three types of Flexible Spending Accounts (FSAs).
Other Insurances
We offer two dental plans, vision coverage, life insurance, and disability insurance.
401(k) Retirement Plan
We offer both a pre‑tax and/or post‑tax basis (Roth) with an annual company‑matching benefit.
Learning & Development
We have resources and tools to support your learning goals, including hands‑on classes, virtual training, and peer‑to‑peer learning. We also offer tuition reimbursement of up to $2,000 per year.
Paid Time Off
We know time away from work is important. We offer 18 to 28 days of paid time off annually based on tenure, plus 4 Personal Days and 7 paid Company Holidays each year.
To support your growing family, we offer eight weeks of fully paid parental leave, regardless of whether you are the birthing parent. This benefit is available for the birth of a child or the placement of a child through adoption or foster care. If you are the birthing parent, you may additionally qualify for short term disability leave.
Together, Across Every Location
From our hands‑on retail stores, baking schools, and manufacturing facility to our hybrid business teams, we’re united by a shared purpose: inspiring the joy of baking. Wherever you work at King Arthur, you’ll be part of a community that learns, grows, and succeeds together.
Retail
Helping customers find what they need and feel confident in their baking.
Location
Vermont, Virginia, Seasonal pop‑ups across the country
Positions Include
Production, Leadership, Support and Seasonal roles
Baking School
Teaching and sharing our craft with bakers of all levels.
Location
Vermont, Washington, Virginia
Positions Include
Baking School Instructor, Assistant, and Steward roles.
Where our products come to life through skill, precision, and care.
Location
Vermont
Positions Include
Pastry Baker, Bread Baker, and Full‑Time & Seasonal Café roles.
Manufacturing
Crafting the baking mixes enjoyed by our customers far and wide.
Location
Vermont
Positions Include
Production, Leadership, and Support, with seasonal roles available.
Customer Support & Baker's Hotline
Guiding bakers with knowledge, patience, and a genuine desire to help.
Location
Hybrid roles located in Vermont, with seasonal roles located across the country.
Positions Include
Customer Support, Baker's Hotline, and Seasonal roles.
Business Teams
Supporting every part of the business through expertise, collaboration, and shared services to help our teams—and our customers—succeed.
Location
Hybrid roles located in Vermont and the Greater New England Area.
Positions Include
Marketing, Sales, Finance, Sourcing & Supply Chain, People & Culture, IT, Design, Editorial & Recipe Development, and much more.
How We Work
Flexibility at King Arthur Baking isn't one‑size‑fits‑all.
We believe that being together in person deepens relationships, sparks innovation, fosters learning, and strengthens our culture. We also know that flexibility can be a key ingredient in helping our employee‑owners thrive.
Onsite roles, such as manufacturing and retail, require employee‑owners to be onsite to deliver their work.
Hybrid roles provide greater flexibility while requiring some degree of onsite work based on the needs of the department and position.
We share work location expectations in every job posting, so candidates have a clear understanding of what the role requires from the start.
What We Look For
Care and pride in your work
Willingness to learn and grow
Respect for others and ability to collaborate
Thoughtfulness in how you approach challenges
Alignment with our values and ownership mindset
Tips for Success
Take time to learn about King Arthur and how we work
Be ready to talk about how you approach your work—not just what you’ve done
Be yourself—we’re looking for people who will thrive here
Sample Questions
Tell us about a time you improved something in your work.
How do you approach learning something new?
Describe a time you supported a teammate
What does doing quality work mean to you?
We’re committed to an inclusive hiring process. If you need accommodations at any point, we’re here to help.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.