Store Manager

Job description

Company Description

Emilia George® is a modern family-focused retailer that supports urban families through all stages of parenthood. The brand offers a curated selection of pregnancy and postpartum essentials, baby products, and lifestyle items designed to make everyday life more comfortable and stylish. Emilia George® aims to be a one-stop destination where families can find both practical necessities and thoughtful extras. Team members help create a welcoming environment for parents and caregivers seeking quality products and a positive in-store experience. As we expand our retail footprint, we are opening our newest store at Santana Row, Silicon Valley's premier shopping and lifestyle destination.

The Role

We are seeking a founding Store Manager to open and lead our Santana Row location. This full-time, on-site role owns daily store operations end to end and builds the store from the ground up: you will oversee the final stages of opening, hire and develop the founding team, and own the store's culture, client experience, and P&L from day one. Above all, you will create a warm, supportive atmosphere for expecting mothers, families, and caregivers. The ideal candidate is an entrepreneurial retail leader who is as comfortable styling a client eight months into her pregnancy as she is analyzing a sales report.

What You'll Do

Store Opening

Own the opening timeline: fixtures, visual merchandising, POS setup, initial inventory receipt, and soft/grand opening events

Recruit, hire, and train the founding team of sales associates and keyholders

Deliver and model an exceptional, consultative client experience for expecting and postpartum mothers, including fittings, registry, and gifting

Own store revenue targets and performance metrics (conversion, AOV, UPT); report weekly with insights and actions

Handle customer concerns with empathy and sound judgment, turning issues into loyalty

Build a clienteling program connecting in-store clients to our DTC ecosystem (repeat purchase across trimesters and postpartum)

Operations & Team

Oversee daily operations across 7-day mall hours: opening and closing procedures, visual merchandising, inventory management, and a clean, organized sales floor

Manage scheduling, payroll budgets, and inventory accuracy; implement retail loss prevention practices to control shrink

Lead and coach the team through clear goals and regular feedback to deliver outstanding customer service and drive sales

Community & Brand

Collaborate with company leadership on local marketing initiatives and community engagement (Santana Row marketing, prenatal studios, hospitals, parent groups) to grow store traffic and brand awareness

Act as the voice of the Santana Row client to HQ on product, fit, and assortment

What You'll Bring

3–5+ years of retail leadership and store management experience - staff supervision, scheduling, inventory oversight, and sales performance monitoring - ideally in premium family-, lifestyle-, or apparel-focused environments; store opening experience a strong plus

A track record of hitting sales targets and building high-performing, low-turnover teams

Empathy for and genuine interest in serving expecting and new mothers; personal or professional connection to the maternity journey welcome

Customer-focused approach with strong interpersonal and communication skills - leading teams, assisting customers, and coordinating with company leadership to create a welcoming in-store experience

Operational rigor: comfortable with POS/inventory systems, retail math, P&L basics, and retail loss prevention practices

Flexibility to work evenings, weekends, holidays, and peak retail periods, with availability to lead the September opening push; able to stand for extended periods and move merchandise

High school diploma or equivalent required; additional education in business, retail management, or related fields is beneficial

Base salary: $65,000–$75,000 per year, depending on experience, plus performance bonus tied to store targets

Commission eligible, employee discount, and equity in the store's success as we grow our retail footprint

In compliance with California's pay transparency law, the range above reflects the good-faith expected pay scale for this role.

Emilia George is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Worksite address

san jose, CA, 95199, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.