About this opportunity
storesalesassociate lists this Store Manager opportunity in springfield, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About Citi Trends
Citi Trends is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices.
We are growing and investing in our stores, our people, and our leaders. Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within our communities.
Position Summary
As a Store Manager, you are responsible for leading all aspects of store performance, people leadership, and operational execution. You will oversee daily store operations, drive sales and profitability, and ensure a positive customer experience while building, coaching, and developing a high-performing store team.
This role is ideal for experienced retail leaders who thrive in fast-paced environments, lead with accountability, and take ownership of results.
Summary of Key Responsibilities
Store Operations & Performance
Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved
Monitor sales performance and take action to drive results and address opportunities
Maintain financial controls, including payroll management, shrink control, and operating expenses
Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards
Uphold all Citi Trends operational policies, procedures, and standards
Team Leadership & Staffing
Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines
Direct and supervise associates engaged in sales, inventory, cash handling, and customer service
Build and maintain appropriate staffing levels to support store operations and performance
Provide ongoing coaching, feedback, and performance management to develop store associates
Customer Experience & Compliance
Ensure customers consistently receive excellent service in a safe, organized, and welcoming environment
Reinforce adherence to company policies, procedures, and loss prevention standards
Ensure consistent execution of merchandising, operational, and visual standards
Address customer concerns professionally and promptly
Perform additional duties and responsibilities as assigned to support store operations and business needs.
Qualifications
High school diploma or equivalent required
3–5 years of experience as a Store Manager or equivalent retail leadership role
5–7 years of overall retail experience preferred
Strong communication, organizational, and people leadership skills
Ability to work a flexible schedule, including nights and weekends
Ability to perform basic math calculations, including percentages
Key Competencies
Store Leadership & Accountability
Hiring, Recruiting & Talent Development
Sales & Profit Performance Management
Operational Excellence & Compliance
Customer-Focused Execution
Time Management & Prioritization
Adaptability in a Fast-Paced Retail Environment
Why Join Citi Trends
Citi Trends is a great place to build a fun and rewarding career in retail management. We believe in promoting from within and developing leaders who take initiative. We offer competitive pay and a comprehensive benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and opportunities for continued career growth.
If you’re ready to lead a store, build strong teams, and make a meaningful impact in your community—Citi Trends is the place for you.
Equal Employment Opportunity
Citi Trends is an equal opportunity employer and prohibits discrimination and harassment of any kind in accordance with applicable federal, state, and local laws.
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Worksite address
springfield, MA, 01119, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.