About this opportunity
Triwill Group lists this Store Manager - West End opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Summary of Role – Lead the Chip City Experience
At Chip City, we’re all about Cookies, Customers, and Culture. As a Store Manager, you play a key role in shaping the guest experience and supporting daily store operations. You’ll lead by example—bringing positivity, precision, and professionalism to every shift. Store Managers support and guide Cookie Crew Members, uphold brand standards, and ensure smooth, efficient operations. With a focus on teamwork, quality, and customer service, you’ll help create an environment where guests feel welcomed and team members feel empowered. This role is ideal for someone who enjoys hands‑on leadership, clear communication, and building a strong, collaborative store culture.
Primary Responsibilities
Guest Experience & Hospitality
Lead with a customer‑first mindset, ensuring warm, memorable interactions for every guest
Maintain Chip City’s hospitality standards across all touchpoints — in‑store, pickup, and delivery
Resolve guest concerns with empathy, professionalism, and speed
Team Leadership & Development
Recruit, train, coach, and inspire Cookie Crew Members to deliver exceptional customer experiences
Model positive energy, professionalism, and teamwork at all times
Conduct performance check‑ins, deliver feedback, and support ongoing development
Foster an inclusive, supportive, and fun work culture
Operations & Execution
Oversee daily store operations, ensuring smooth opening, midday, and closing routines
Ensure cookies and beverages meet Chip City quality, freshness, and presentation standards
Lead and support accurate production planning to meet customer demand
Sales & Business Performance
Promote and drive sales for cookie boxes, beverages, merchandise, and seasonal offerings
Execute marketing initiatives, loyalty program promotions, and limited‑time flavor launches
Track key performance indicators (KPIs) and identify opportunities to improve sales and service
Staffing & Scheduling
Build effective weekly schedules that balance labor needs, team availability, and business demands
Manage callouts and shift coverage to maintain smooth operations
Monitor labor costs and adjust when necessary while maintaining service levels
Inventory & Equipment
Oversee inventory management, including ordering, receiving, stock rotation, and waste control
Keep all equipment operational, performing routine checks and submitting timely maintenance requests
Communication & Compliance
Communicate clearly and consistently with the Multi Unit Manager and team
Uphold all Chip City policies, procedures, and brand standards
Ensure compliance with cash handling, safety, and security protocols
Required Skills & Experience
1–2 years of supervisory or management experience in food service, retail, hospitality, or similar environment
Strong leadership skills, motivates, coaches, and leads by example
Excellent communication skills, clear, friendly, confident, and solution oriented
Experience in a fast‑paced, high‑volume environment
Strong understanding of food safety and sanitation practices
Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure
Comfortable using POS systems, scheduling tools, and basic reporting
Passion for creating memorable, customer focused experiences
Holds a Food Protection Certification (or is willing to obtain one where required)
Successfully completes all training programs to uphold Chip City standards
Physical Requirements
Able to stand for extended periods and operate a cash register or related equipment
Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodation
Comfortable performing repetitive motions for extended periods
Able to work in a warm, fast‑paced environment around commercial ovens and baking equipment
Flexible availability, including early mornings, evenings, weekends, and holidays
Benefits + Perks
Medical, Dental, and Vision insurance plans
Up to 10 days of Paid Time Off (PTO)
401(k) Retirement Plan
Free shift cookie and beverage
50% Off employee discount
Commuter benefits with pre‑tax savings
Pay Range: $23.00 - $25.00 per hour + bonus potential
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.