About this opportunity
Ace Hardware lists this Store Office Manager opportunity in hot springs national park, Arkansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Store Office ManagerThe Onsite Office Manager oversees daily administrative, operational, and customer-service functions within the Ace Hardware retail store. This role ensures smooth front-office operations, accurate inventory and financial documentation, effective communication, and compliance with Ace corporate standards. The Office Manager supports store leadership by coordinating scheduling, recordkeeping, purchasing, and workflow management.Include the following, other duties may be assigned:Administrative & Office OperationsManage daily office workflow, filing systems, and store documentationMaintain accurate records for invoices, purchase orders, and vendor accountsOversee cash handling documentation, bank deposits, and reconciliationCoordinate internal communication between departments, other Ditta Ace Hardware stores and home officeCustomer Service & Front-End SupportAssist customers with special orders, returns, and account inquiriesSupport front-end staff during peak hoursResolve customer concerns professionally and promptlyProvide positive representation of store.Greet customers entering and throughout the store.Thank customers when finished and when they are leaving the store.Provide a friendly, outgoing demeanor; work well with customers as well as associates.Ensure all calls and pages are answered promptly, courteously and effectively.Ensure customer service standards align with Ace's "Helpful Place" brandAssist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.Inventory & Purchasing CoordinationAssist with inventory counts, adjustments, and shrink controlProcess vendor orders and track deliveriesMaintain accurate SKU records and pricing updatesAssist with special ordersAssist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.Assist with merchandise resets throughout the store.Assist to ensure all signage is current in the store.Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.Financial & HR SupportAssist with payroll entry, scheduling, and timekeeping accuracyMaintain employee files and training documentationSupport onboarding of new hiresAssist in and oversee training of associatesParticipate in weekly management staff meetings.Communicate issues to the General Manager.Additional Requirements:Required Skills & QualificationsStrong organizational and multitasking abilitiesExcellent communication and customer-service skillsProficiency with POS systems, office software, and inventory platformsAbility to maintain confidentiality and handle financial documentsExperience in retail, construction supply, or hardware industry preferredAbility to work onsite full-time in a fast-paced environmentPhysical & Work Environment RequirementsAbility to sit, stand, and walk for extended periodsOccasional lifting of office materials or small merchandise (up to 25 lbs)Work performed in both office and retail floor environmentsPerformance ExpectationsMaintain accurate records and organized office systemsSupport store leadership with timely reporting and communicationDeliver consistent, friendly customer serviceUphold Ace Hardware's brand values and operational standardsEducationHigh School or GED equivalent.We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.Find out how we've created a one-of-a-kind, passionate and helpful workplace that puts our people first.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.