About this opportunity
Genuine Parts Company lists this Store PRO opportunity in waterville, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Summary
The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization
Position Performance Measures:
Customer satisfaction and service quality (CSAT, repeat business)
Accuracy and efficiency in parts identification and order fulfillment
Sales performance (retail and wholesale transactions)
Responsiveness to customer inquiries (in-store and phone)
Team collaboration and support to peers
Adherence to store processes, systems, and operational standards
Responsibilities
The following primary responsibilities are not all inclusive:
Provide accurate automotive parts solutions to retail and wholesale customers
Deliver a consistently positive and engaging customer experience
Utilize product knowledge to assist customers and support team members
Operate systems including POS, inventory/catalog tools, and communication devices
Maintain high energy and customer focus in a fast-paced retail environment
Support store operations including transactions, inquiries, and general workflow
Build relationships with customers to drive loyalty and repeat business
Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
Support continuous improvement initiatives related to store processes and operational standards.
Qualifications
Required:
High School Diploma or GED
Valid Driver’s License
Strong communication (verbal and written) and interpersonal skills
Customer-focused mindset with strong listening and problem-solving abilities
Willingness to learn automotive parts and technology systems
Preferred:
Experience in automotive, retail, or parts environment
Hands-on experience with vehicle repair or maintenance
Knowledge of inventory or cataloging systems
Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments
ASE Certification (not required)
Leadership
Demonstrates personal accountability and ownership of customer outcomes
Leads by example in delivering exceptional customer service
Supports team members by sharing knowledge and assisting with problem-solving
Contributes to a positive, collaborative, and high-performance team environment
Shows initiative in learning and career development
Organizational Structure
Reports to: Store Manager / Assistant Store Manager
Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers
Part of: Retail Store Operations within NAPA
Physical Demands / Working Environment
Retail store environment with frequent customer interaction
Standing for extended periods and frequent movement within the store
Ability to lift and move automotive parts and materials (moderate weight)
Use of computers, phones, and POS systems regularly
Fast-paced environment requiring multitasking and responsiveness
This position offers a starting hourly rate of $19.50. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.
Benefits:
Health Insurance: Comprehensive medical, dental, and vision plans.
Retirement Plan: 401(k) with company match.
Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPCs policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.