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Job description
How You’ll Make a Difference
You’ll have the opportunity to assist guests during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional guest experiences. Individual stories, locations, and experiences may change over time, but the expectation to deliver an amazing guest experience is timeless.
The Assistant Store Manager is the first-line representative to the William Warren Properties customers in the Store Manager’s absence. The Assistant Manager may be either full or part-time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site. The Assistant Manager provides assistance to the Store Manager with revenue, delinquency management, occupancy, maintaining cleanliness standards, and customer service as required.
How You’ll Thrive
$18.00 - $21.00 per hour + Competitive Bonus Potential
Actively listen to customers to understand their unique situation and recommend solutions that meet/exceed their needs and expectations based on your expertise.
Become a subject matter expert on self-storage while being able to explain it all to our customers.
Assist William Warren Properties’ customers during some of their most challenging times.
Manage all aspects of the rental process including: Converting a sale
Taking payments
Selling merchandise
Offering insurance
Assists customers with truck rentals at some locations
Participating in collecting past-due accounts
Guiding WWP customers on their awesome journey
Manage operational activities such as: Inspecting the stores daily including lock checks
Maintaining an impeccable facility
Performs minor maintenance and custodial duties; cleans vacated units on a timely basis
Contacting vendors when applicable for routine maintenance repairs
Accurately handling cash, balancing receipts, posting payments and processing bank deposits timely
Going to the post office
What Makes this Opportunity Awesome
Make a difference and have a positive impact.
Help people by listening and understanding their challenges.
Ease concerns and consult with them to find an optimal storage solution that fits their needs.
Promote a team-first environment that values guest service and creating happiness.
Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities.
Contribute creatively to the organization’s success by generating new and useful ideas.
About YOU
Preferred 1+ years in Customer Service/Sales experience
Tech Savvy is a plus
Experience in Cash Handling required
Must be available on weekends
A huge passion for guest service and sales
The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
The mentality that there are no spare customers, every experience is as valuable as the next
A positive, outgoing personality
An insatiable appetite to learn new things
Strong accountability combined with strong work ethic and enthusiasm for teamwork
Experience working in the retail or service industry preferred
Physical Demands and Work Environment
Ability to walk, bend, stand, and stoop frequently
Ability to lift up to 35 lbs. frequently
Ability to push up to 50 lbs. frequently
Ability to lift above head frequently
Ability to work evenings and weekends as needed or required
Ability to operate tools and maintenance equipment using manual dexterity of hands and arms
Ability to communicate in written and verbal format frequently
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and to be able to speak and hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Regular and consistent attendance at the assigned location is required.
Equal Employment Opportunity
WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Additional Perks for eligible employees
Medical, Dental and Vision
401(k) with Matching Contributions
Paid Time Off (PTO)
Holiday Perks
Performance-based Bonus
Team-building Events & Activities
Employee Assistance Program
Pet Insurance
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Worksite address
richmond, CA, 94875, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.