Job description
Who We Are
West solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable – turning Information to Insight. As part of West’s commitment to investing in category-leading platforms that address evolving enterprise needs, we are pleased to introduce WestCX to our portfolio. WestCX will serve as the technology and innovation engine behind two distinct go-to-market brands: Mosaicx and TeleVox. WestCX strengthens our position in delivering AI-driven, omnichannel solutions that automate interactions and optimize engagements, improving efficiency and customer satisfaction. Together, the brands will collaborate to bring advanced technology and communication solutions to organizations seeking personalized engagement and experiences. Visit to learn more.
Mosaicx is Hiring: Strategic Account Manager
About the Role:
As we push the boundaries of what's possible in customer experience technology, Mosaicx is seeking a dynamic Strategic Account Manager to drive our growth strategy. This pivotal role offers the opportunity to make an immediate impact at a rapidly growing company where you can establish your reputation as a key contributor to our success.
We're looking for a proven hunter with the desire to join an innovative growth company that continues to invest in the fast-moving customer experience industry. If you have a demonstrated track record in customer experience and contact center technology solution sales, we want to hear from you!
Key Responsibilities:
Hunt and acquire new logo accounts to expand Mosaicx's market presence
Execute and manage the complete sales cycle to generate new solution sales
Develop and maintain expert-level knowledge of Mosaicx CX solutions and competitor offerings
Identify and present compelling value propositions to drive additional solution purchases
Research emerging industry trends to enhance Mosaicx's value proposition
Establish yourself as a trusted advisor with deep industry and solution expertise
Proactively manage pipeline with timely opportunity updates and monitoring
Coordinate sales operations resources to improve sales cycle efficiencies
Achieve assigned revenue quotas and growth targets
Required Qualifications:
Bachelor's Degree in business, information technology, or related field Equivalent professional experience may be considered
5+ years selling SaaS solutions in customer self-service (B2C), contact centers, or related areas
Proven ability to close deals generating $500K-$1M in annual revenue
Demonstrated success negotiating and closing complex mid-market to large enterprise deals
Experience managing and growing accounts
Ideal Candidate Profile:
New logo hunter with finance industry experience preferred
Knowledge of CX (customer experience) and IBA (intelligent business automation)
Knowledge of conversational IVA
Experience in finance-related secure payments
Hungry, motivated self-starter ready to drive new business growth
Essential Skills:
Strong account relationship management and opportunity identification
Ability to work independently with minimal supervision
Excellent time-management and self-direction capabilities
Superior relationship building and interpersonal skills
Exceptional written and oral communication skills
Experience delivering compelling presentations to large audiences
Willingness to travel on short notice as business needs require
If you're ready to take on this exciting challenge and grow with a dynamic company at the forefront of customer experience technology, apply today to become part of the Mosaicx success story!
In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family.
Medical, dental, vision insurance
Health savings and flexible spending accounts
Mental health and wellness program (EAP)
Paid time off including vacation, holiday and sick time
401(k) retirement plan with company match up to 6% after one year
Tuition reimbursement & in house learning platform
Service awards. . . and much more
Apply today and be a part of Innovative Technology!
We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals. It is our practice that no employee or job applicant be treated unfairly on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any factor unrelated to sound business practice.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.