Strategic Agent Product Manager

Job description

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Job Summary:

Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. They are seeking a Strategic Agent Product Manager who will own the lifecycle of AI agent builds, collaborating with engineering and customer teams to design and optimize enterprise-quality AI solutions.

Responsibilities:

• Build, Design and optimize Enterprise-quality AI agents in collaboration with Decagon’s most strategic customers — understanding their workflows, pain points, and goals.

• Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap

• Run tight feedback loops into Engineering — influence feature development based on real customer needs.

• Represent Decagon externally — working closely with customers and prospects, participating in key deployments.

• Collaborate closely with Decagon’s C-suite and other executives to continue building the playbook for strategic logos for Decagon

Qualifications:

Required:

• Have 8+ years of relevant experience. This includes but is not limited to: Senior manager or equivalent at a top-tier consulting or other professional services firm, Partner at an investing firm, Senior product leader or group product manager

• Deep technical acumen — able to understand and shape AI agent designs.

• Strong communication and relationship-building skills.

• Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.

Preferred:

• A Computer Science, Engineering, or Math degree — or equivalent technical experience.

Company:

Decagon is a conversational AI platform that provides a centralized AI engine to resolve issues in any language and across all channels. Founded in 2023, headquartered in San Francisco, California, USA, team size 51-200 employees, currently Growth Stage. Decagon has a track record of offering H1B sponsorships.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Product Management

Industries

Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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Worksite address

san francisco, CA, 94199, US

Who can apply

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