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Job description
Summary: Responsible for managing the day to day Technical and Operational performance of the Division. Directly manage technicians, Field Service Managers and others supporting multiple clients and solution types including LMR, DAS and ERCES systems.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Contract Management
Grow the service contract revenue business annually
Maintain current and contract renewal program
Create new avenues for contract growth, including program rollouts and template documentation.
Special Projects & Project Management
Assignment as PM to special projects (large or critical)
PM oversight to ensure effective project management
Leadership of specific projects to manage completion timelines
Large Quote & RFQ/P Responsibility
Lead role is RFP/Q responses from service perspective
Quote services
Complete understanding of SOW and Post-Sale requirements
Responsibilities, Tasks and Definitions
Directly reports to the ASM
Primarily accountable for SeaTac, with certain responsibilities extending statewide
Focuses entirely on revenue generation or activities that directly contribute to revenue growth
Establishes crucial relationships with customers and Motorola (or other contractors), prioritizing these connections
Collaborates with service managers, project managers, technical leads, and the sales team
Shares expertise and knowledge to enhance the success of DWS
Demonstrates leadership qualities
Conducts site walks as per project-specific requirements
Assumes project management duties when necessary
Oversees subcontractors' activities
Generates quotations
Provides project oversight
Education and/or Experience
Associate degree (A.A.) or equivalent from two-year college or vocational school in electronics & wireless system repair; plus minimum four years related work experience in electronic communications repair; or equivalent combination of education and experience
Federal Communications Commission (FCC) Commercial License (General Radiotelephone Operator License/GROL)
ETA-Certified Service Manager (CSM) is preferred
Original Equipment Manufacturer (OEM) Certifications (Test Equipment, Data Platforms, Motorola, BDA/DAS) is ideal
Driver's License required
Passport valid for travel outside the United States required
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.