About this opportunity
Yardi lists this Strategic Client Partner opportunity in irving, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About the Role: As a Strategic Client Partner, you’ll play a key role in supporting the customer experience by helping to navigate complex challenges and contribute to meaningful improvements. You’ll collaborate with cross-functional teams -such as service, sales, product development and marketing- share insights to inform strategic decisions, and assist in optimizing touchpoints across the customer journey. Whether it’s contributing to journey mapping efforts, supporting product adoption, or identifying opportunities for improvement, your focus is on driving client value. You’ll also help analyze root causes of recurring issues and support efforts to address them. If you’re passionate about collaboration, problem-solving, and creating positive customer outcomes—this role is for you.
What You’ll Do:
Act as a strategic advisor and advocate for clients, aligning their goals with our product capabilities to maximize satisfaction and success
Partner cross-functionally with service, sales, and product teams to resolve critical issues and deliver a seamless customer experience
Identify opportunities to unlock additional value from our property management software and drive long-term client growth
Support client retention and reduce churn by proactively improving value realization and addressing key pain points
Who You Are:
Bachelor’s degree in business or finance, computer sciences, or related field
Eight plus (8+) years of experience in multi-family housing, property technology, or SaaS company equivalents
Five (5+) years of experience in client-facing roles with a demonstrated record of leadership and problem resolution
Proven success in independently managing complex, cross-functional projects
Proven success translating client goals into measurable outcomes using data and product insights
Experience influencing client decisions and navigating complex organizational dynamics
Strong experience in project management with multiple stakeholders and touchpoints
Ability to understand the big picture, identify key trends, and develop long-term strategies
Strong influencing skills with experience guiding client decisions
Advanced analytical and problem-solving skills
Excellent presentation and communication skills, especially with executive audiences
Ability to simplify complex technical topics for diverse stakeholders
Strong customer empathy balanced with advocacy for business needs
Exceptional organizational and follow-through capabilities
Ability to work independently and in a team environment
Proven ability to manage multiple projects simultaneously with high-quality outcomes
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Ideal to Have:
Master’s degree in business
Multifamily Real Estate experience
Experience in customer success organizations
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
#YardiCareers #TeamYardi #hiring
Annual Salary Range: $115,000 - $135,000
EOE/Race/Gender/Disability/Vets
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Worksite address
irving, TX, 75084, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.