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SmartRecruiters, Inc.

Strategic CS Executive – Manufacturing & Transformation

chicago, IL

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Job description

ServiceNow is seeking a Principal Customer Success Executive for US Manufacturing. The role drives customer outcomes, retention, and expansion across a portfolio of high‑value US Manufacturing accounts.

You will own commercial health and strategic growth, operating like a general manager at the account level. You will partner with Sales, Delivery, Product, and other CS functions to ensure customers realize value and view ServiceNow as a long‑term digital transformation partner.

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Worksite address

chicago, IL, 60290, US

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