Strategic Customer Vice President

Job description

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Purpose

The Strategic Customer Vice President (SCVP) is the primary point of coordination for managing the entire customer lifecycle and success of the BD relationship with the US Region’s most important health systems (IDNs).

This role is responsible for overseeing strategic relationships with enterprise healthcare customers, aligning on clinical, financial, and operational objectives, and driving the execution of key initiatives that support improved patient outcomes, customer success, and long-term business growth for BD.

Reporting to the IDN Vice President, Strategic Customer Group, IDNs, the Strategic Customer Vice President represents the BD Enterprise portfolio and leads a multi-functional BD team consisting of Sales Leadership, GPO Leadership, Directors of National Accounts, Supply Chain/Distribution, Customer Care, Marketing, Medical Affairs, R&D, and Clinical Transformation to achieve the strategic business goals and objectives identified by the customer and BD to derive mutual value.

Profile And Essential Responsibilities/Skills

Customer and Market –

As the primary point of leadership for the region’s top strategic accounts, the Strategic Customer Vice President is responsible to set and lead customer strategy across BD. The SCVP has responsibility for setting system-level strategy and coordinating system level execution of the strategy while leading the joint business planning process.

Create short- and long-term strategy based on anticipated internal / external trends and new ways of thinking to ensure BD long-term success.

Cultivate and influence relationships with key customer executives and stakeholders.

Coordinate BD commercial account teams and functional resources to ensure value delivery aligned with strategic customer imperatives.

Facilitate commercial, operational, innovation, and strategic engagements between BD and top strategic customers to effectively manage the BD Enterprise and customer relationship.

Monitor customer, market, and competitor activity, providing feedback and strategic recommendations to BD businesses, company, and relevant functional leadership teams.

Demonstrate understanding of the health care environment, key market segments, and industry market trends.

Build and leverage strong understanding of customer business models to connect BD competencies with customer needs.

Understand and navigate complexities associated with legal, compliance and contracting language.

Actively engage in industry associations and meetings to acquire knowledge and identify relevant business opportunities.

Develop and facilitate integrated business strategies with customers (clinicians and other critical decision makers) and across BD Business Units and functions including Contracting, Legal, Supply Chain, Marketing, HEOR, Medical, etc. to achieve aligned business objectives.

Commercial and Financial Leadership –

The Strategic Customer Vice President is accountable for developing and executing strategic account business plans and tracking progress against key metrics which include business growth, profitability, customer goal alignment, and customer satisfaction and loyalty.

Develop and implement plans and strategies to drive revenue and profit growth, ensuring the attainment of overall BD enterprise goals.

Manage to the BD enterprise customer budget, driving financial growth and profitability for US Region and all business units.

Hold Customer Account Team accountable to business plan and success metrics.

Ensures results are achieved by aligning resources, removing obstacles, effectively communicating a sense of urgency, and motivating others to work together.

Commercial Excellence

The Strategic Customer Vice President ensures high-quality and consistent execution across BD sales and support functions to enhance customer experience and deliver on BD goals.

Lead change management by building organizational understanding, aligning multifunctional account teams and effectively implementing BD strategy.

Create account strategies in support of performance management programs required to ensure success as defined by increased revenue growth, increased market share, and strong margins.

Review pipeline funnel regularly through scheduled strategic account team cadence calls to ensure alignment on key opportunities, provide cross-functional collaboration and drive sustained commercial excellence.

Organizational Agility and Leadership –

The Strategic Customer Vice President collaborates with the BD business units and functional leadership across the organization to execute on BD strategies.

Partner proactively with the Business Unit platform and functional leaders in executing the BU’s growth strategies.

Coordinate with US Region leadership and functional teams, including innovation, ESG, and government affairs, to enhance communication and collaboration with our strategic customers.

Coach, mentor, and raise the strategic account team’s ability to deliver and exceed expectations while supporting opportunities for succession talent.

Talent Leadership and Organizational Development –

The Strategic Customer Vice President fosters a high-performance culture aligned with BD's goals and values by managing priorities, leveraging cross-functional relationships, and building capabilities for strategic account teams.

Creates and sustains a culture of high performance and achievement of BD and customer goals, aligning with The BD Way.

Leverages effective working relationships across functions to guide the strategic account team's success and serves as an ambassador for the Strategic Customer Group and US Region.

Works in conjunction with business units to build the capabilities required for the strategic account team to deliver on the business strategy in both the short and long term.

Engages key talent and provides constructive feedback to support development and building of management talent pool.

Leverages knowledge to lead teams in quickly adapting to ambiguous situations and maintains engagement levels to deliver change.

Engages and supports the Talent Review process to identify, coach, mentor, and provide development opportunities for BD’s future leaders.

Champions Inclusion & Diversity and promotes the acquisition and development of diverse talent from both internal and external sources.

Compliance

Ensure compliance with all local, state, federal and BD regulations/policies/ procedures.

Ensure compliance with all local BD quality policies / procedures / practices through consistent application of sound Quality Assurance principles.

Education And Required Qualifications

Bachelor’s degree required; graduate degree preferred.

Minimum 7+ years of progressively responsible leadership experience, with preferred experience managing second-line leaders.

At least 5 years of large account management and IDN experience, with proven success in driving results within the healthcare industry.

Strong track record in sales management, marketing, or other relevant functional leadership roles.

Demonstrated expertise in developing and executing joint business plans, including leading cross-functional, matrix teams.

Extensive experience in account management, collaborating effectively with customer executives and key influencers (both clinical and business).

Proven ability to negotiate complex sales agreements and deliver customized solutions that meet customer expectations.

Expertise in strategic thinking across a complex portfolio, with a focus on proactive planning, forecasting, and funnel management.

Exceptional communication, influencing, and presentation skills, with the ability to engage and build relationships at the executive level.

Demonstrated adaptability and leadership in ambiguous environments, with a strong drive to embrace change and seize new opportunities.

Solution-based consultative selling experience, with a focus on driving commercial excellence.

Solid understanding of the US healthcare industry and Health Care Information Technology (HIT), with strong financial and analytical skills.

Ability to travel 25% of time.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and we learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

225,000.00 - 365,000.00 USD - Annual Base + Incentive

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Benefits

At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

Annual Bonus

Potential Discretionary LTI Bonus

Health and Well-being Benefits

Medical coverage

Health Savings Accounts

Flexible Spending Accounts

Dental coverage

Vision coverage

Hospital Care Insurance

Critical Illness Insurance

Accidental Injury Insurance

Life and AD&D insurance

Short-term disability coverage

Long-term disability insurance

Long-term care with life insurance

Other Well-being Resources

Anxiety management program

Wellness incentives

Sleep improvement program

Diabetes management program

Virtual physical therapy

Emotional/mental health support programs

Weight management programs

Gastrointestinal health program

Substance use management program

Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

Retirement and Financial Well-being

BD 401(k) Plan

BD Deferred Compensation and Restoration Plan

529 College Savings Plan

Financial counseling

Baxter Credit Union (BCU)

Daily Pay

College financial aid and application guidance

Life Balance Programs

Paid time off (PTO), including all required State leaves

Educational assistance/tuition reimbursement

MetLife Legal Plan

Group auto and home insurance

Pet insurance

Commuter benefits

Discounts on products and services

Academic Achievement Scholarship

Service Recognition Awards

Employer matching donation

Workplace accommodations

Other Life Balance Programs

Adoption assistance

Backup day care and eldercare

Support for neurodivergent adults, children, and caregivers

Caregiving assistance for elderly and special needs individuals

Employee Assistance Program (EAP)

Paid Parental Leave

Support for fertility, birthing, postpartum, and age-related hormonal changes

Leave Programs

Bereavement leaves

Military leave

Personal leave

Family and Medical Leave (FML)

Jury and Witness Duty Leave

Required Skills

Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

USA IL - Vernon Hills

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Worksite address

vernon hills, IL, 60061, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.