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Job description
Sun Life U.S. is a leading benefits provider with a hybrid work model. The Director, Workforce and BPO Management leads enterprise-wide workforce management, customer service tech, analytics, and external BPO partnerships for Dental Customer Service.
The role guides forecasts, schedules, performance analyses, vendor governance, and technology alignment with enterprise standards, impacting service levels and costs.
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Worksite address
kansas city, MO, 64101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.