About this opportunity
Sustainable World, Inc. lists this Strategic Director, Workforce & BPO Operations opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Sun Life U.S. is a leading benefits provider with a hybrid work model. The Director, Workforce and BPO Management leads enterprise-wide workforce management, customer service tech, analytics, and external BPO partnerships for Dental Customer Service.
The role guides forecasts, schedules, performance analyses, vendor governance, and technology alignment with enterprise standards, impacting service levels and costs.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.