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Job description
Strategic Partner New York or San Francisco | Full-Time | (5 days onsite)
The Opportunity
We're hiring for a fast-growing, venture-backed AI startup ($25M Series A) with partnerships across Google, NVIDIA, and Microsoft — and we've already driven over $200M in incremental revenue for enterprise customers. Our platform builds AI-powered teammates for the physical-goods economy: industrial distribution, healthcare, supply chain, manufacturing, and automotive.
We're hiring a Enterprise Customer Partner to own a portfolio of post-pilot enterprise accounts. You'll be the senior partner customers call when it matters — running executive briefings, driving expansion, and surfacing new AI use cases. This is an early, high-impact role that shapes how we run customer relationships at scale. You'll report directly to the Chief Growth Officer.
What You'll Own:
Day-to-day ownership of enterprise accounts — QBRs, exec briefings, account plans, and customer success
Help customers move from AI adoption to genuine operational transformation
Identify new use cases and drive expansion ARR through deeper deployment
Bring customer insight into product decisions — what you hear shapes our roadmap
Coordinate with Engineering and Product to make sure your accounts get what they need
Travel to customer sites for in-person engagement with teams and executives
What We're Looking For:
3–5 years of consulting or enterprise SaaS experience (at least 2 years as an Engagement Manager or equivalent)
Proven track record of growing client engagements — not just maintaining them
You've delivered results even when engagements got rocky or stakeholders pushed back
Strong analytical and structured thinker with solid project management skills
Equally comfortable with C-suite executives and day-to-day operators
Curious about how industrial distribution, manufacturing, and automotive businesses actually work
AI-native — you use AI seriously and are excited about what it can do for operations
Comfortable with ambiguity and building the playbook as you go
Why Join:
Real traction — customers are live and results are proven
Early enough to shape how we run customer relationships at scale
Full benefits: Medical, Dental, Vision, 401K, well-being stipend, PTO, and more
Sharp, low-ego team across New York, San Francisco, and London
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.