About this opportunity
Incendia Partners lists this Strategic Program Director opportunity in irving, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Strategic Program Manager (Bilingual – English/Spanish) | Dallas, TX (Hybrid/Remote)
Overview
Seeking a Strategic Program Manager to translate corporate strategy into executable programs for a global fintech and payments orchestration leader. This individual will lead cross‑functional delivery initiatives, manage strategic programs, and drive measurable operational and financial results across enterprise‑scale clients in the payments and travel/hospitality sectors.
Key Focus Areas
Manage multi‑workstream strategic programs aligned to business goals
Lead program planning, execution, financial oversight, and risk management
Partner cross‑functionally with leadership, delivery, finance, and technology teams
Deliver measurable improvements in customer experience, delivery efficiency, and program profitability
Engage with executive‑level stakeholders, including airline and hospitality clients
Experience & Skills Required
5+ years in delivery, program, or professional services management
2–3+ years in fintech/payments (preferably orchestration platform, gateway/PSP, or acquirer background)
Hands‑on experience in enterprise integrations, tokenization, APMs, risk/fraud tooling, routing, and settlement flows
Background supporting airline or hospitality industry clients preferred
Proven track record delivering large‑scale, global programs or migrations
Strong situational leadership and executive presence (comfortable with C‑level workshops and escalations)
Bilingual in English and Spanish
Technical fluency with REST APIs, webhooks, observability, and GCP/cloud environments
Proficiency in Agile/iterative delivery, Jira/Confluence, Asana, and risk management
Familiarity with PCI/SOC 2; PMP/CSM a plus
Success Metrics
On‑time go‑live rate and customer satisfaction (NPS/CSAT)
Service utilization, delivery margin, and forecast accuracy
Portfolio throughput and delivery quality
Location: Dallas, TX (Hybrid/Mostly Remote)
Travel: 20–25% (onsite customer sessions, partner visits, team offsites)
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Worksite address
irving, TX, 75084, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.