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Coinbase, Inc.

Strategic Programs Lead, CX Trading & Retention

augusta, ME

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Job description

Coinbase is seeking a CX Trading Program Manager to own end-to-end support for its trading products, coordinating with Sales, Concierge, Compliance/Risk, and Trading teams to reduce friction and improve retention for high-value clients.

The role requires 7+ years in program management or CX within financial services, with 5+ years in trading. You’ll define strategy, oversee multi-team programs, and report outcomes to leadership, including post-launch impact analysis.

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