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Job description
BrightPath is seeking a Service Delivery Manager to govern and improve service delivery across MSPs, vendors, and internal support. You will oversee a centralized Helpdesk, drive performance metrics, and align activities with organizational priorities, aiming to mature processes per ITIL practices.
The role emphasizes governance, escalation management, and future leadership of a Level 1 Technician and PMO/Training resources, ensuring accountability and continuous improvement across IT and
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.