About this opportunity
U.S. Bank lists this Strategic Services Operations Manager opportunity in hackensack, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Lead Strategy. Strengthen Partnerships. Shape The Future Of Global CustodyAre you a strategic financial services leader who can turn complex client and business needs into meaningful results? Join us as a Strategic Services Operations Manager and help advance a global custody platform through executive partnership, operational leadership, and cross-functional execution.In this highly visible role, you will serve as a strategic bridge between business partners, clients, and operations. You will collaborate across Wealth, Global Fund Services, Institutional Trust & Custody, Corporate Trust, Product, Technology, Risk, Finance, and other key organizations to translate emerging needs into actionable initiatives and service enhancements.What You'll DoBuild trusted relationships with senior leaders, clients, relationship managers, product partners, and operational teams.Lead executive engagement routines, governance forums, strategic reporting, and service-level agreement oversight.Coordinate the identification, escalation, tracking, and resolution of complex custody-related issues.Translate client feedback, market developments, and operational challenges into strategic initiatives, product enhancements, and measurable business outcomes.Provide custody market expertise through client presentations, business reviews, industry analysis, and strategic consultations.Partner with business development and relationship management teams to support client retention, growth opportunities, and complex client needs.Drive cross-functional initiatives involving Operations, Product, Technology, Risk, Finance, Legal, and Compliance.Help internal teams and clients prepare for regulatory, market, and operational changes.Represent the organization with clients, investment managers, sub-custodians, fintech providers, and industry participants.Why Top Talent Is Excited About This OpportunityThis is more than an operations leadership role. You'll serve as a trusted advisor to senior leaders, influence strategic decisions, champion the voice of the client, and help shape the future of a growing global custody business. Your expertise will directly impact client satisfaction, operational excellence, product evolution, and business growth.You'll have the opportunity to:Influence enterprise-wide initiatives and strategic priorities.Partner with executive leadership across multiple business lines.Drive meaningful change in a complex, highly visible environment.Support major institutional clients and sophisticated market participants.Serve as a recognized subject matter expert and industry ambassador.The Ideal CandidateYou are a strategic thinker, relationship builder, and trusted business partner who thrives in complex environments. You understand the evolving custody landscape, anticipate client and business needs, and bring people together to solve problems, improve outcomes, and drive growth. You are equally comfortable in executive boardrooms, client meetings, governance forums, and cross-functional working sessions.Location: 3+ days onsite in New JerseyWhat You BringBasic QualificationsBachelor's degree in Business, Finance, Economics, Operations Management, or a related discipline.10+ years of experience in Global Custody, Asset Servicing, Corporate Trust, Institutional Banking, Operations, Client Service, Business Engagement, Relationship Management, or related financial services functions.Preferred Skills/ExperienceDirect experience within Global Custody Services, Asset Servicing, Securities Processing, Institutional Trust & Custody, or Corporate Trust.Strong network within the institutional custody and asset servicing industry.Experience supporting strategic growth initiatives, client retention efforts, and business development activities.Proven ability to influence operating models, product strategies, and client service frameworks across a large financial institution.Deep understanding of global custody services, asset servicing, securities processing, cash correspondent banking, and complex asset administration.Experience supporting institutional and wealth-focused business lines within a large financial institution.Proven ability to build executive-level partnerships and influence senior stakeholders.Strong experience leading complex cross-functional initiatives and driving results without direct authority.Expertise in issue management, governance, service delivery, and operational improvement.Exceptional communication, presentation, analytical, and problem-solving skills.Ability to successfully manage competing priorities in a fast-paced, evolving environment.Strong leadership capabilities with a focus on collaboration, accountability, and continuous improvement.Location ExpectationsThis role requires working from a U.S. Bank location three (3) or more days per week.If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.Benefits:Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawU.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
Worksite address
hackensack, NJ, 07601, US
Who can apply
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