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Job description
Elevance Health is seeking a Program Director, Voice of the Customer to lead the enterprise VoC operating model, reduce member effort, and drive measurable business impact across calls, chat, and digital interactions.
The role oversees a cross-functional VoC Command Center, partners with Analytics, Technology, and regional teams, and directs governance, cadence, and outcomes realization in a regulated healthcare environment.
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Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.