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Job description
Masoncare IT Junior Analyst
Assist end users with basic troubleshooting involving system access, workflows, navigation, and functionality. Support nurses, clinicians, therapists, providers, and administrative staff with routine technology needs. Assist with account setup, access requests, role-based permissions, and onboarding technology tasks. Document incidents, troubleshooting steps, system procedures, and commonly used solutions. Help monitor and update IT service tickets while providing professional customer service. Support application upgrades, user acceptance testing, workflow validation, and enhancement projects. Assist with connected devices, workstations, printers, mobile devices, and other approved equipment. Follow HIPAA, privacy, security, and confidentiality requirements when working with systems and information.
Interest in information technology, information systems, cybersecurity, or healthcare technology. Basic technical troubleshooting and problem-solving skills. Strong communication, documentation, organization, and customer-service skills. Ability to learn new systems, follow procedures, protect confidential information, and ask for guidance
Student will be expected to work up to 6 hours per week between the hours of 9am – 5pm Monday through Friday.
Cover Letter, Resume and Semester Class Schedule
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Worksite address
hamden, CT, 06517, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.