About this opportunity
Learn from Travel lists this Student Group Guide - New Orleans opportunity in city of new orleans, Louisiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company Description
Our mission is to provide life-changing international education experiences for American college students while making a positive economic impact on communities they visit. We specialize in custom faculty-led study abroad programs, which typically involve a group of 10-20 students and 1-2 professors traveling internationally for 1-3 weeks. During these programs, we arrange engaging discussions with community leaders, artists, directors of nonprofit organizations, and other local experts. Our programs are often in partnership with local nonprofit organizations or community leaders and often take place in rural areas for greater cultural immersion. We operate approximately 30 such programs every year, mostly in Latin America and Europe. Learn from Travel has a completely virtual office, with all office staff working remotely.
Please make an application promptly if you are a good match for this role due to high levels of interest.
Position Overview
The Group Guide ensures the safety, coordinates logistics, and helps travel program participants have an educational, fun, and culturally immersive experience. The Guide pays for group meals and activities, translates where necessary, provides cultural insight, and responds to emergencies. They are typically with the group from breakfast to dinner, working 8-12 hours per day during the program. The Guide typically stays in the same hotel as the group and is available for emergencies at night. The Guide creates a collaborative working relationship with the faculty leaders, provides exceptional customer service to all group members, and facilitates positive group dynamics. The Guide is supported remotely by a Program Coordinator during the program.
Responsibilities
Before Program Start
Complete remote training and obtain first aid certification
Review itinerary and emergency plan, participating in risk assessment with Group Coordinator
In person visits to service providers (lodging, meals, activities, and transportation), if necessary
Participate in pre-departure orientation with students and faculty
During Program
Accompany group during the entire program from arrival to departure
During this time the Guide is fully available to the group during all scheduled activities and for emergencies at night.
The guide typically stays in lodging facilities with the group and shares meals included in the program
The guide is available for emergencies during scheduled free time
Serve as a professional, friendly, and informed host, while keeping the group on schedule.
Provide cultural, historical, and political context to group activities, working collaboratively with faculty leaders to share knowledge
Pay for services with company credit card or cash, saving receipts
Ensure smooth logistics for all activities by confirming reservations, communicating with service providers, and adapting to any schedule changes
Resolve emergencies and conflicts if they arise
Document the program with photos and videos
Request feedback from students and professors
After Program
Provide feedback to Program Coordinator
Provide a complete list of cash expenses and cash and credit card receipts
Qualifications
At least 1 year experience in travel guiding or tourism, international education, or international service-learning preferred. xzgxqkn Preference for experience with 1-3 week overnight programs.
High degree of familiarity with the destination
Friendliness, high energy, extraverted and outgoing personality
Strong interpersonal and verbal communication skills
Excellent problem-solving and decision-making skills
CPR + First Aid certification required - expense will be covered
Worksite address
city of new orleans, LA, 70123, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.