About this opportunity
Upstate Medical University lists this Student Success and Retention Specialist opportunity in city of syracuse, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Summary
The Student Success and Retention Specialist is a key member of the Student Affairs team responsible for coordinating student support and retention initiatives, with a particular focus on basic needs programming and student engagement. This role is highly functional and hands‑on, combining direct student support, program coordination, and operational responsibilities. The position also requires specialized skills in communications, marketing, and web content management to effectively promote services and engage students. The Specialist serves as a central point of contact and provides front‑line administrative and operational support as needed to ensure continuity of services. This is a fully in‑person position and work schedule will vary based on program and operational needs (including some evening hours).
Minimum Qualifications
Masters degree in Higher Education, Communications, or a related field
One (1) year of relevant experience in student services, higher education, or a related setting
Experience working with students from underserved populations, including those facing basic needs or other challenges
Knowledge, Skills and Abilities: Strong organizational, administrative, and time management skills
Effective written and verbal communication skills
Ability to maintain confidentiality and handle sensitive situations with discretion
Preferred Qualifications
Experience working in a higher education environment
Experience coordinating programs or events
Experience with website management, digital communications, or marketing
Familiarity with student support programs or grant‑funded initiatives
Work Days
Varied based on programs and operational needs; Typical hours fall between 8:30 AM and 7:30 PM, Monday through Friday, with occasional weekends.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.