Student Union/Student Services Center Community Service Officer

Job description

Job Summary

The Student Union/Student Services Center Community Service Officer (CSO) is responsible for providing a safe and secure environment for students, staff and visitors. They conduct visible patrols within and around the perimeter of the Student Union and Student Services Center.

The CSO also acts as a liaison between the University Police Department (UPD) and Student Union/Student Services Center management as well as establishes positive relationships with students and staff.

Key Responsibilities

Perform perimeter checks of SSC and Student Union

Alternate between posting in the SSC Main Lobby and Student Union Welcome Desk

Address security concerns of SSC and Student Union staff

Coordinate with UPD Patrol Officers to address criminal incidents and persons experiencing a mental health crisis

Report suspicious activity to the Watch Commander

Provide assistance to students and staff as requested and appropriate

Respond to non-criminal calls for services and as directed by the Watch Commander

Check in regularly with SSC and Student Union staff

Fulfill Clery obligations as a Campus Security Authority

Respond to alarms and emergency incidents as appropriate and as directed by the Watch Commander

Assist University Police with crisis response as appropriate

Serve on Student Services Center Building emergency preparedness and response team

Respond to alarms and emergency incidents as appropriate and as directed by the Watch Commander

Assist University Police with crisis response as appropriate

Serve on Student Services Center Building emergency preparedness and response team

Knowledge, Skills & Abilities

Ability to learn, quickly learn, understand, and apply specific San Jose State University regulations

Ability to understand and apply local, state and federal laws

Knowledge of, or ability to learn to use, applicable public safety equipment and systems

Ability to prepare clear and concise reports

Excellent oral and written communication skills

Ability to act calmly and rationally in emergency situations

Ability to understand and operate a computer card key access station

Ability to understand and operate fire safety and alarms systems

Ability to learn Police 10 code

Excellent customer service skills

Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio-economic community environment

Ability to monitor/access CCTV screens

Ability to communicate with constituents in a professional and respectful manner

Additional KSA Requirement for All Other Positions

General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices

Required Qualifications

High School Diploma or equivalent

Valid California Driver's License

License

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

Six months previous police/security/military law enforcement training and/or experience

Experience working in a residential setting

Customer Service Experience

Experience working with student populations

Compensation

Classification: Community Service Specialist I

Anticipated Hiring Salary: $4,659/month (Step 16)

CSU Salary Range: $3,461/month - $5,043/month (Step 1 - Step 20)

San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

Resume

Letter of Interest

All applicants must apply within the specified application period: September 24, 2026 through October 11, 2026 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

People and Culture

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at policy/ /latest/ and questions may be sent to .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at or by email at .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at or by email at .

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San Jose State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San Jose State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.