Student Well-Being Case Manager

Job description

Division of Student Affairs

Maryville University | St. Louis, Missouri

Full-Time Staff Position

Help Students Navigate Challenges, Find Support, and Thrive

At Maryville University, we power dreams-not just degrees.

We believe student success extends beyond the classroom. When students encounter personal, emotional, financial, medical, academic, or life challenges, having the right support can make all the difference.

Maryville University is seeking a compassionate, collaborative, and student-centered Student Well-being Case Manager to help students navigate complex situations, connect with resources, overcome barriers, and achieve their academic and personal goals.

Reporting to the Executive Director of Disability Support & Title IX / Title IX Coordinator, this position serves as a central resource within the Division of Student Affairs, providing holistic case management, coordinated care, crisis support, advocacy, and referral services that promote student wellbeing, retention, persistence, belonging, and overall student success.

This role is ideal for a professional passionate about helping students, building meaningful relationships, coordinating support systems, and fostering a campus culture where every student feels valued, supported, and empowered to succeed.

What You'll Do

Student Well-being Case Management & Coordinated Support

Provide individualized case management support for students experiencing barriers that impact their well-being, academic success, or overall functioning.

Conduct comprehensive assessments and develop personalized support plans.

Connect students with campus and community resources that address:

Mental health and emotional well-being

Medical and health-related concerns

Housing and food insecurity

Financial hardship and basic needs

Academic distress

Family and relationship challenges

Crisis situations and life transitions

Pregnancy and parenting-related needs

Coordinate ongoing follow-up, advocacy, referrals, and wraparound support services to promote successful outcomes.

Pregnancy & Parenting Support Services Serve as the university lead for Pregnancy & Parenting Support Services.

Coordinate support, advocacy, referrals, education, and accommodation-related processes for pregnant and parenting students.

Collaborate with Disability Support, Student Health & Counseling Services, Title IX, faculty, and other campus partners to ensure equitable access and support.

Develop resources, communication materials, and outreach efforts that increase awareness and accessibility of available services.

Crisis Response & Student Advocacy Respond to student well-being concerns and situations requiring intervention, support coordination, and referral management.

Collaborate with Public Safety, Behavioral Intervention Team (BIT), Student Health & Counseling Services, faculty, and community providers to support student stabilization and continuity of care.

Serve as a trusted advocate for students navigating university systems, policies, and support resources.

Maintain appropriate documentation, communication, and follow-up while ensuring confidentiality and professionalism.

Prevention Education & Outreach Design and facilitate workshops, presentations, outreach initiatives, and educational programming focused on:

Student wellbeing

Mental health awareness

Help-seeking behaviors

Basic needs support

Healthy relationships

Resilience and coping skills

Pregnancy and parenting support

Holistic wellness

Partner with campus departments to create proactive programs that strengthen student support systems and foster a culture of care and belonging.

Provide consultation and training to faculty, staff, student leaders, and campus partners regarding student well-being concerns and referral processes.

Campus & Community Partnerships Build strong relationships with campus departments and community organizations throughout the St. Louis region.

Strengthen referral networks and improve student access to services and resources.

Collaborate closely with:

Student Health & Counseling Services

Center for Community Engagement & Well-being

Life Coaches

Residential Life

Faculty and Academic Leadership

Disability Support Services

Community Mental Health Agencies

Healthcare Providers

Social Service Organizations

Participate in interdisciplinary meetings, case consultations, behavioral intervention discussions, and student support initiatives.

Assessment & Continuous Improvement Maintain accurate, timely, and confidential case records and documentation.

Support program assessment, reporting, utilization tracking, and evaluation efforts.

Remain current on emerging trends, legal considerations, and best practices related to student wellbeing, case management, and higher education support services.

Contribute to the continuous enhancement of student support systems and wellbeing initiatives.

What We're Looking For

Required Qualifications Bachelor's degree in Social Work, Counseling, Psychology, Higher Education, Public Health, Human Services, Rehabilitation Counseling, or a related field.

Knowledge of student support services, case management practices, and coordinated care models.

Understanding of student wellbeing, mental health concerns, crisis intervention, and referral processes.

Knowledge of student advocacy practices and community resource coordination.

Strong commitment to student success, wellbeing, belonging, and equitable access.

Preferred Qualifications Master's degree in Social Work, Counseling, Higher Education, Public Health, Student Affairs, or a related field.

Two to three years of professional experience in case management, student support services, behavioral intervention, counseling support, higher education, or related wellbeing work.

Experience working directly with college students.

Experience in prevention education, outreach programming, crisis response, and community resource coordination.

Familiarity with Pregnancy & Parenting guidance, accommodation processes, and Title IX-related considerations.

Key Competencies Case management and student advocacy

Crisis assessment and response

Relationship building and collaboration

Prevention education and facilitation

Resource coordination and referral management

Communication and interpersonal effectiveness

Problem-solving and conflict resolution

Organization and documentation

Empathy, professionalism, and sound judgment

Commitment to diversity, equity, inclusion, and belonging

What You'll Love About This Role Make a direct and meaningful impact on student success and wellbeing.

Serve as a trusted advocate and support resource for students.

Build collaborative partnerships across campus and the St. Louis community.

Lead prevention education and wellness initiatives that promote a culture of care.

Help shape systems and programs that strengthen retention, belonging, and student success.

Work in a mission-driven environment dedicated to helping students learn deeply, serve boldly, and lead with heart.

Compensation & Benefits Salary Range: $45,000 - $50,000 annually Actual compensation will be commensurate with education, experience, skills, internal equity, and market considerations.

Benefits Highlights Maryville University offers a comprehensive benefits package designed to support the health, financial well-being, and professional growth of our employees. Eligible employees enjoy access to: Medical, dental, and vision coverage

Retirement plan with 100% University matching up to 9% contributions

University-paid life and long-term disability insurance

Generous paid time off, including 18 holidays, 3 weeks of vacation, 12 sick days, and 4 personal days

Full/Partial Tuition waived for employees and eligible dependents

Hybrid and flexible work schedules

Wellness programs and employee assistance resources

Free parking, fitness center access, and other campus perks

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.