About this opportunity
Art of Life Photography lists this Studio Admin and Customer Care Specialist opportunity in chamblee, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Studio Admin and Customer Care Specialist
Art of Life Photography | Chamblee, GA | Full-time, in person
The heart of our studio
Every family and school we work with talks to this person first. You're the voice on the phone, the reply in their inbox, and the smile at the front desk. When a parent has a question about their senior's gallery or a school needs help with an order, you're the one who takes care of it and makes them glad they called.
No photography experience needed. We're looking for someone who loves people, keeps things organized, and enjoys solving problems. Customer service experience and familiarity with Intercom are a big plus.
Who we are:
Art of Life Photography has been making art from this beautiful thing called life for over 21 years. We photograph high school seniors and partner with more than 20 schools across Atlanta, creating artistic, expressive images of students. Our team is creative, communicative, and committed to our goals. We work hard, we support each other, and we like to laugh along the way.
What we expect of everyone
Care. Value and honor your part of the process.
Believe in team. We all do our part and support each other.
Take care of people, always.
Keep learning, growing, and trying new ideas.
You might see yourself here if -
You notice the details other people miss. You believe anything worth doing is worth doing right. Nothing falls through the cracks on your watch. You raise your hand for new challenges, adapt easily, and bring a positive attitude to a busy day.
What you'll do
Welcome clients to the studio and keep the atmosphere warm and upbeat
Answer phones, emails, and Intercom messages with bookings, questions, and concerns
Schedule and reschedule appointments and manage studio traffic
Help clients track orders, place custom orders, and understand our products
Troubleshoot gallery and ordering issues for families
Handle daily studio tasks, from releasing orders to ordering supplies
Collaborate with the team on projects, procedures, and workflows
What you bring
Customer-focused experience in hospitality, retail, sales, or photography (3 years of administrative experience preferred)
Clear, friendly writing with strong grammar, spelling, and tone
Excellent organization, with the ability to prioritize and juggle multiple tasks
Calm, steady focus in a fast-paced, deadline-driven environment
Initiative to plan ahead and follow through without being asked
Comfort working independently and as part of a team
Confidence on a Mac, plus working knowledge of Excel, Google Workspace, and basic CRM software
Willingness to learn our tools: Intercom, Asana, Slack, Tave, Acuity, GotPhoto, ShootProof, Photoshop, and Instagram
High school diploma required; associate degree preferred
Reliable transportation
Schedule and work environment
Full-time, Monday through Friday, 8-hour shifts at our Chamblee studio
Occasional schedule flexibility based on studio needs
Casual, focused office where we roll up our sleeves and get to work
Physical requirements: sitting, standing, walking, bending, and squatting; assembling and moving equipment; frequently lifting up to 25 lbs and occasionally up to 40 lbs
Benefits
Health, dental, and vision insurance
401(k)
Paid time off
How to apply
Send your resume and a few sentences about why this role fits you. We'd love to hear about a time you turned a frustrated customer into a happy one.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.