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Job description
Benefits:
nopen availabilty
nBonus based on performance
nEmployee discounts
nFlexible schedule
nTraining & development
nBODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt and redefine your body and mind in just 40-50 minutes! BODYROK is a rapidly growing company looking for like-minded fitness enthusiasts. At BODYROK we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We're looking for committed and dedicated individuals to help grow our business so that we can share the promise of BODYROK with more people.
nThe Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As our Studio Advisor, you’ll generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases. Additionally, you are expected to:
nDeliver the BODYROK Service Promise; contribute to running a clean, friendly, and well-maintained studio, and execute the team member basics of being on time and complying with the dress code.
nAssist members/guests in-person when they are in the studio and over email as inquiries come in.
nKeep a clean and orderly studio by maintaining bathrooms, changing rooms, towels/laundry, and trash.
nInitiate tasks and perform duties without direction/micromanagement.
nMonitor incoming emails and ensure proper check-in procedures are followed.
nYour earning potential via commission is limited only by your own personal drive and willingness to succeed. This position is an hourly position that provides a base hourly rate plus the potential to earn additional compensation for each sale you complete. No limits, no thresholds: just unlimited commissions.
nEssential Duties & Responsibilities:
nMember and Guest Check-in Compliance
nGreet all incoming members and guests
nEnsure all check-in procedures are followed
nThank guests for coming as they exit
nSales
nCreate new business internally through member promotions, referrals, and inquiries
nPromote specials to current and future guests
nReach out to existing and potential members via email for sales opportunities
nReconcile and report all incoming and outgoing transitions
nSuccessfully attain personal sales revenue targets
nCustomer Service & Operations
nTour potential members through the studio and connect guests to the facility, equipment, services, and amenities
nHandle member service issues to include: change of address, electronic funds setup or change, and questions regarding billings and payments
nUpdate Supply Request Log and Maintenance Log (depending on the issue)
nPromote and sell merchandise
nKeep the front desk area and entryway clutter-free, orderly and clean
nPerform general cleaning duties to include hourly bathroom room and studio checks
nFollow up with members that have enrolled to ensure we are exceeding expectations
nProvide the highest level of customer service possible when communicating and interacting with guests
nQualifications:
n1-2 years of customer service or sales experience preferred
n1-2 years MindBody software experience preferred
nOpen Availability- OPEN/MID/CLOSING Shifts
nCompetitive drive to succeed in commission sales and performance-based culture
nExcellent customer service skills
nKnowledge of sales practices and techniques
nIndependent, self-starter with strong organizational skills
nBasic computer skills
nStrong communication skills in both oral and written
nOrganized and detail-oriented
nFriendly, warm, compassionate, and welcoming personality
nEasy to talk to and comfortable around new people
nMust be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)
nCertifications / Educational Requirements:
nHigh School Diploma or GED required
nPhysical Requirements:
nThe employee occasionally sits, walks, kneels, and reaches with hands and arms
nAbility to lift and/or move up to 25 lbs.
nWork Environment:
nWhile performing the duties of this job, regularly exposed to moving mechanical parts
nThe noise level in the studio environment is loud
nMust be comfortable interacting with people and making them feel welcome
nThis position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.