About this opportunity
ProsperCare LLC lists this Studio Director opportunity in charlotte, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Faced The Facial Studio
About our company
Faced The Facial Studio is a luxurious beauty salon and spa with locations in Atlanta, Georgia. Offering a wide range of facial treatments, skincare services, and relaxation therapies, this studio is dedicated to helping clients achieve their skincare goals and enhance their natural beauty. With a team of skilled estheticians and a tranquil atmosphere, Faced The Facial Studio provides a rejuvenating experience for all who visit.
Job Description
Faced The Facial Studio: Specialty Shops South Park, 6401 Carnegie Blvd, Charlotte, NC 28211
Join Faced as we open our flagship Charlotte location, which is set to open in Winter 2026. Faced will join neighboring tenants DryBar, Williams Sonoma, Lake, Sid & Ann Mashburn and many others in conveniently located Specialty Shops SouthPark.
About Faced The Facial Studio
Through its team of professional estheticians, Faced The Facial Studio provides its clients customized 30 and 50 minute facials and Hydrafacials using clean, effective product lines. A tailored and educational client approach, convenient and luxurious retail location, extended operating hours, accessible prices without add-on service fees, monthly membership options, and an easy-to-use online booking system help ensure Faced’s custom facials become part of its clients’ monthly skincare routine. Additionally, Faced offers a curated offering of skincare products to continue to enhance our client’s skincare routine at home.
Faced operates 4 Atlanta area locations and will open its first Charlotte-area location at the Specialty Shops SouthPark.
Position Overview
The Studio Director is the leader of the studio and is ultimately responsible for its success. Core responsibilities include driving team growth and satisfaction, ensuring excellent client experiences, community-building, leading daily operations, and taking accountability for the studio’s financial performance. Reports To: Regional Director
Primary Duties
Build Client Loyalty
Drive repeat business, customer loyalty, and memberships by ensuring clients feel welcome in the studio, establishing strong client relationships, being respectful of clients’ time, and providing a comfortable and clean environment.
Go the extra mile to create memorable experiences for clients.
Proactively assess client satisfaction and resolve client concerns decisively, empathetically, and effectively to ensure client loyalty.
Lead the Team
Regularly provide in-the-moment and planned coaching/feedback to your team of estheticians and studio hosts
Empower team with tools, information, and confidence they need to deliver an excellent customer experience
Lead the end-to-end talent lifecycle: recruit, interview, hire, onboard, train, and manage performance
Foster a positive, collaborative, and high-performance team culture; celebrate wins and resolve interpersonal conflicts with discretion
Maintain a pulse on team’s strengths and opportunities; create ongoing training opportunities
Performance Management
Own the studio P&L: drive top-line revenue through schedule optimization, membership sales, and retail performance while managing controllable expenses
Develop new client acquisition and client retention plans
Analyze operational and sales reports to identify communicate trends, benchmark KPIs, and implement performance improvements with both the team and management
Consultative Selling
Articulate the Faced story, services, and product lines to educate guests and drive consultative retail sales
Check staff/client communications and provide feedback and coaching
Manage day to day front- and back-of-house operations, including optimizing staff scheduling, POS/CRM administration, and adherence to state board regulations
Manage inventory and supplies, keeping appropriate stock levels
Maintain cleanliness and orderliness in all areas of the studio
Lead operational audits and secret shopper initiatives to uphold brand consistency and service excellence
Assist with laundry
Community Building
Act as the local brand ambassador to introduce Faced to the greater Charlotte community
Plan and execute studio events, seasonal activations, and local marketing campaigns
Identify and cultivate strategic partnerships with neighboring businesses, influencers, and community organizations
Identify and cultivate strategic partnerships with neighboring businesses, influencers, and community organizations
Preferred Characteristics
Strong leader and lead by example
Ownership and client-first mentality
Operational experience
Driven to be exceptional
Organized and detail-oriented
Ability to multi-task and maintain a calm demeanor
Comfortable making and communicating difficult decisions and feedback to team members
Preferred Job Qualifications
Management and/or leadership experience - minimum 2 year experience
Spa and/or luxury retail experience is a plus
Experience working in a start-up or fast-paced environment
Excellent written and verbal communication skills
Proficient computer and Microsoft Excel skills including use of a Point-of-Sale and CRM tool
Passion for skincare a plus
Will be expected to develop an understanding of the esthetics field and be provided initial training
Schedule
Full Time with a variable schedule across weekdays and weekends, mornings, afternoons, and evenings. The typical schedule is 5 days per week including Saturdays.
Highly Competitive Compensation Structure
Paid Time Off
Paid Holidays
401K Employee Contribution
Medical, Dental, and Vision Benefits (Full Time Employees)
Life Insurance 100% Company-Paid (Full Time Employees)
Complementary Monthly Facial
Substantial Employee Discount on Products plus Partner-Sponsored Gratis
Friends and Family Discount
Team Member Referral Bonus
All communications and updates will be provided through ProsperCare. If you have questions about your application, please email Please do not reach out to the studio directly
Employment
Full Time
Shifts
Morning Afternoon Night
Benefits
Health insurance Paid time Off 401(k) Life insurance Employee discount Referral program
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Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.