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Job description
Assistant General Manager
The Assistant General Manager is responsible for supporting the General Manager in overseeing the designated studio(s) to ensure the studio is well-maintained and that customer service standards are upheld to YogaSix standards. He/she will oversee all aspects of studio functionality including Sales and Operations as well as the direct supervision of Wellness Advisors. He/she must have strong customer service skills, knowledge of PC/Mac computers, able to communicate in an effective and efficient way, be team-oriented and have a drive and passion for sales and service. The Assistant GM should be prepared to work 20-30 hours per week, potentially more when needed.
Job Requirements
1+ year of retail/service sales or fitness sales experience
Experience supervising people successfully
Proven experience in generating and following up on leads
Confident in generating personal sales and training Wellness Advisors in sales
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
Strong customer service skills
Ability to excel in a fast changing, diverse environment
Ability to recognize areas of improvement and make changes using good judgement
Solid writing and grammar skills
Highly organized, proficient in data management, ability to prioritize and meet deadlines
Professional, punctual, reliable and neat
Strong attention to detail and accuracy
Trustworthy and ability to handle confidential information
Ability to work harmoniously with co-workers, clients and the general public
Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
Proficient with computers and Studio software
Current CPR & First Aid Certification
Duties
Lead Generation, Membership Sales and Retention
Manage and grow all revenue streams including Memberships, Retail and Teacher Training
Assist in creating and executing ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty
Schedule/participate in Grassroots Marketing partnerships on a weekly basis to drive new guest traffic
Support efforts to recruit, hire, train, supervise, coach, mentor Wellness Advisors
Manage maintenance issues, inventory and cleaning
Participate in studio, regional and company-wide meetings and trainings as needed
Support social media management
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employee must be able to work hours that may exceed 8 hours per day and/or 40 hours per week including nights and weekends, especially during peak activity periods.
May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. This job requires the person to climb up and down flights of stairs as elevators are not present at all locations. May be asked to occasionally lift up to 30 pounds.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus
Must be able to effectively hear in person and via telephone
Worksite address
lake oswego, OR, 97034, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.