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Job description
The Subject Matter Expert provides support within the department and are responsible for overseeing the day to day operation, performance and results for their assigned teams ensuring work is performed with quality, accuracy and with the highest standards. The SME must have extensive knowledge of systems related to the job function and expertise for all tasks and processes for which they support.
The Subject Matter Expert provides support within the department and are responsible for overseeing the day to day operation, performance and results for their assigned teams ensuring work is performed with quality, accuracy and with the highest standards. The SME must have extensive knowledge of systems related to the job function and expertise for all tasks and processes for which they support.
Knowledge
Experience in the high-tech industry, preferably in IT, Telco or data centers
Track record in providing excellent service while in Level 1 support
Knowledgeable on product or account he or she will be supporting
Skills
Excellent analytical skills
Must possess effective organizational skills and time management skills
Abilities
Ability to apply knowledge of accounts business, technology and processes to manage escalations and lead more junior team members.
Ability to problem solve independently and make fast but high-quality decisions
Ability to create, interpret and analyze reports
Ability to exhibit professionalism
Ability to drive for results and motivate others in order to meet organizational goals, expectations and requirements of internal and external customers.
Ability to work a flexible schedule (graveyard/shifting schedule)
Qualifications
Bachelor’s Degree (any field) or equivalent work experience
Minimum of 2 years work experience in technical support environment in a BPO industry
Has experience with Internet Connectivity Troubleshooting in Call Center setting
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Worksite address
palestine, TX, 75801, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.