Sugar Cycles South - General Application

Job description

Sugar Cycles South - General Application

ABOUT SPECIALIZED

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We're a team of barrier-breakers, disrupters, and problem solvers. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out - we're here to help you build your career at Specialized.

JOB SUMMARY

Specialized is looking to expand our team in Houston! We're seeking cycling passionate people with experience in bicycle mechanics, digital marketing/social media, communications, leadership/management, logistics/warehouse experience, eCommerce, and rider facing customer service. Interested? Please submit an application! Full and Part Time positions available.

HOW YOU'LL MAKE A DIFFERENCE (duties may be role dependent)

Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction

Monitor and manage incoming e-commerce orders, ensuring timely processing, fulfillment, and delivery

Serve as a key point of contact for customer service teams to resolve order issues, returns, and escalations

Maintain a high standard of customer support aligned with our brand values and rider-first mindset

Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs

Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process

Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way

WHAT YOU NEED TO WIN Passion for cycling and the Specialized brand

Bike shop experience preferred

Bike mechanic experience preferred for Service roles

A current or former retail employee with 1+ years of experience preferred

Excellent communication with the ability to effectively interact with riders and team members

Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching

Able to lift at least 50 lbs. or more and use proper lifting skills

TELL ME MORE Competitive health care (Medical PPO or HDHP)*

Dental*

Vision*

Health Savings Account (HSA)

Short and Long Term Disability

Company sponsored life insurance

Optional Term Life Insurance

Optional Critical Illness insurance

Optional Critical Accident insurance

Competitive vacation package*

401(k) with match

8 Weeks paid parental leave

Paid company holidays

Employee discounts on all product

Deep partner retail discounts

Fitness & Events Reimbursement

Employee Assistance Program

Commuter Benefits *if applicable in state

*For eligible employees

At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location.

For additional information on benefits and perks, please visit:

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone - especially those from marginalized groups - to apply to our job postings and help us earn the position as the rider's brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!

See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.

Worksite address

missouri city, TX, 77489, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.