About this opportunity
Letoslegacy lists this Summer Camp Director and Operations Lead opportunity in charlotte, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Summer Camp Director and Operations Lead
Own the full delivery of summer camps from setup to closeout. You run operations, staffing, safety, parent communication, and day to day cadence so instructors can focus on teaching.
Reports to
CEO
Works closely with
Lead Instructor, site hosts, admin support, marketing, and enrollment.
Core Outcomes This Role Must Deliver
Zero chaos mornings with fast, organized, welcoming check-in.
High safety standards with procedures followed and documented.
Staffing stability with schedules covered and issues handled same day.
Parent confidence with proactive, clear, reliable communication.
Strong student experience so kids feel seen, engaged, and excited to return.
Key Responsibilities
1) Camp operations and daily leadership
Run daily opening and closing procedures.
Manage check-in, check-out, and authorized pickup protocols.
Maintain daily schedule integrity and smooth transitions between activities.
Handle real-time issues involving behavior, minor injuries, parent concerns, and staff gaps.
Keep supplies, devices, kits, and materials ready and accounted for.
2) Safety, compliance, and risk management
Enforce child safety rules and staff to student ratios.
Lead incident response and documentation for injuries, escalations, and facility issues.
Verify background checks, training completion, and required paperwork.
Maintain emergency plans and drills for fire, weather, lockdown, and medical scenarios.
3) Staffing, training, and performance
Hire, schedule, and manage counselors and support staff.
Lead staff onboarding and pre-camp training.
Coach staff in classroom management and customer service basics.
Track performance and intervene early when issues appear.
4) Parent communication and customer experience
Send daily updates and reminders with clear expectations.
Resolve parent issues quickly with professionalism.
Own late pickup enforcement and escalation policies.
Ensure communication is clear, consistent, and aligned to the brand.
5) Enrollment support and logistics
Coordinate rosters, attendance, waivers, and medical notes.
Ensure grouped placement and accommodations are honored.
Coordinate lunch procedures, allergies, medication handling, and breaks.
Partner with marketing and admin to reduce no-shows and last-minute confusion.
6) Quality control and continuous improvement
Run end-of-day debriefs and implement fixes within 24 hours.
Track metrics weekly and report to the CEO.
Own the playbook so camps become repeatable year over year.
Required Qualifications
3 or more years leading youth programs, camps, after-school, or childcare operations.
Proven ability to manage staff, parents, and kids calmly under pressure.
Strong operational discipline with checklists, routines, and documentation.
Excellent written communication and conflict resolution.
Experience with safety protocols and incident documentation.
Preferred
Camp Director experience or school operations background.
Familiarity with STEM or robotics programs.
First Aid and CPR certification or willingness to obtain immediately.
Traits That Matter Most
Steady temperament and not reactive.
High standards with a warm, parent-friendly presence.
Can lead adults and redirect kids.
Organized, decisive, and reliable.
Protective of brand reputation and child safety.
What Success Looks Like
Check-in time average under 10 minutes with no recurring bottlenecks.
Attendance and roster accuracy at 99 percent or higher daily.
Parent satisfaction with strong weekly feedback and low complaint volume.
Staff coverage with no unplanned closures and minimal last-minute scrambling.
Incident handling documented, timely, and resolved with clear follow-up.
Retention signals such as repeat enrollments, referrals, and positive reviews.
Pay Approach
Seasonal full-time for the summer term, with planning weeks before camp starts. Pay is commensurate with experience and leadership responsibility.
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Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.