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Job description
SunWatch Technician Req number:
R8562 Employment type:
Full time Worksite flexibility:
Onsite
Who we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated SunWatch Technician ready to take us to the next level! If you have to monitor and troubleshoot toll system operations, provide technical support, coordinate field service activities, and ensure the reliable operation of tolling infrastructure and network systems and are looking for your next career move, apply now. Job Description
We are looking for a SunWatch Technician to monitor and troubleshoot toll system operations, provide technical support, coordinate field service activities, and ensure the reliable operation of tolling infrastructure and network systems. This position will be full-time and onsite in Orlando, FL.
Schedule: Wednesday through Saturday, 6:00 AM to 4:30 PM
What You'll Do
Monitor toll system hardware and software to ensure proper operation of switches, firewalls, and remote technologies
Receive and respond to incoming calls related to toll system issues and service interruptions
Troubleshoot toll system issues, diagnose root causes, and provide technical resolutions
Monitor network and system performance to ensure operational continuity
Dispatch and coordinate field technicians to respond to toll site issues when on-site support is required
Communicate issue details, work assignments, and schedules to field technicians
Assist technicians remotely with troubleshooting and issue resolution
Maintain records of repairs, service activities, and technician assignments
Document incoming calls, service requests, technical issues, and resolutions within ticketing systems
Maintain logs of troubleshooting efforts and communicate ongoing issues with vendors and support teams
Update service tickets and track issue progress through resolution
Provide timely and effective customer service through phone and email communications
Support operational activities related to toll system maintenance and monitoring
Perform additional duties and special projects as assigned
What You'll Need
Required:
Associate degree in Electronics, Computer Science, Network Engineering, Information Technology, or a related field, or one year of real-world IT experience with a reputable organization
Knowledge of local area networks, wide area networks, and remote troubleshooting methodologies
Basic understanding of networking technologies, switches, firewalls, and remote connectivity solutions
Knowledge of Microsoft Windows operating systems
Strong troubleshooting and diagnostic skills
Ability to analyze system issues and identify effective solutions
Strong customer service skills with the ability to resolve issues through phone and email support
Strong verbal and written communication skills
Ability to document technical issues and maintain accurate service records
Strong organizational and multitasking skills
Ability to work independently and collaboratively within a team environment
Preferred:
Knowledge of Linux or Unix operating systems
CompTIA A+ certification
Experience supporting network infrastructure and remote technologies
Experience working in a network operations center, service desk, or technical support environment
Experience with ticketing systems and incident management processes
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.
EEO Statement
It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
$22.40 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Worksite address
orlando, FL, 32885, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.