About this opportunity
Versiti lists this Supervisor Donor Services (Phlebotomy) opportunity in portage, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Donor Services SupervisorUnder the direction of the Manager, the Donor Services Supervisor is responsible for maintaining, motivating, encouraging and developing staff to attain their full potential through positive reinforcement and corrective action as necessary. The Supervisor will assist in creating and implementing systems and processes to provide oversight of blood and blood procurement activities. Associate is responsible for supervising and assisting Donor Services associates in the procurement of blood products from donors and/or patients to support production requirements. This may include assisting in the recruitment of donors for automated blood collection procedures as applicable per site or mobile. The Supervisor partners with Donor Services management to ensure that the Donor Services Department is achieving its goals for overall quality, cost and production.Plans, implements and supervises functions of assigned associates who collect blood and blood components, and/or supporting areas such as document control, training and scheduling. Communicates changes and problems to associates and verifies their understanding of changes in policy/procedures. Projects workflow, prioritizes duties, troubleshoots, and problem solves. Serves as a public relations contact for donors, patients, coordinators, recruiters, and the general public. Acts as a preceptor to new associates as assigned and conducts in-service training, as applicable. Accurately performs, as required, all pre-activities defined by departmental procedure for which the associate has successfully completed training and for which competency assessment is current. Works in all technical capacities as needed. Ensures donor related documents are complete and accurate, as applicable. Performs waived tests as described by the Clinical Laboratory Improvement Amendment of 1988, as applicable. Observes, documents and evaluates performance of Donor Services associates through competency observations and observation form usage, as applicable. Prepares/administers annual performance appraisals for assigned staff. Makes recommendations about scheduling and/or monitoring of associate's work assignments and promotional opportunities. Adheres to, and enforces all, including but not limited to, Versiti, AABB, FDA, CLIA, ISDH, and EMEA policies and procedures, as applicable. Oversees Donor Services associates to ensure they remain in compliance and follow the above policies/procedures as applicable. Must maintain knowledge of and observe all regulatory requirements and practices, including FDA current Good Manufacturing Practices and Good Tissue Practices, as applicable. Ensures all regulatory requirements are met while creating an atmosphere for donors/patients/staff to have a positive experience. Drives Versiti vehicle when needed to complete job-related functions. Complies with and enforces all Versiti safety policies and procedures. Follows universal precautions and protective measures required by Versiti and outside regulatory agencies. Conducts coaching/counseling sessions, as required, to identify and address technical concerns, customer service issues and employee related issues. Conducts / attends all required departmental meetings and training sessions as required and participates in the trial and evaluation of new methods and equipment. Responsible for meeting departmental productivity and quality standards, identifying problems within the work area as they occur, performing root cause analysis, and offering process improvements. Achieves mobile/donor center collection goals by managing to daily goal (which includes day of automation conversions, split rates, equipment run rates, inventory needs). Participates in obtaining organizational goals through replenishment strategies (i.e. re-booking, apheresis education, email information collection). Motivates and mentors staff to achieve, and strive to exceed, the requirements of their position. Acts as a positive role model. Maintains required level of communication, which includes using email, phone, and other modes of communication, as applicable. On call, as required, to address urgent issues affecting drive or donor center operation, including addressing scheduling issues. Performs essential functions which may include working irregular hours that include late nights, early mornings and weekends at various locations. Maintains confidentiality and discretion as required. Performs other duties as required, which relate to Blood Center functions. Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification. Understands and performs in accordance with all applicable regulatory and compliance requirements. Complies with all standard operating policies and procedures.QualificationsEducationHigh School Diploma or equivalent requiredBachelor's Degree preferredExperiencePrevious experience in customer service required1-3 years supervisory experience requiredValid driver's license requiredLeadership experience in a customer service environment preferredPrevious phlebotomy and / or healthcare experience preferredKnowledge, Skills and AbilitiesExcellent customer service, interpersonal, oral and written communication skills requiredAbility to express oneself clearly/effectively in written and oral formAbility to communicate effectively with co-workers, management, vendors and/or customers as necessaryAbility to handle sensitive or confidential information discreetlyPossess the medical knowledge necessary to determine donor suitability, render immediate and proper care to donor and patient, and attend to safety and quality control issues as required by Procedure and external regulatory requirementsAbility to multi-task while paying close attention to detailWell-groomed, professional appearanceAbility to work in a positive manner under pressure in a fast-paced environmentAbility to work well with others as a team member requiredMust be accessible by phone and emailAbility to travel to all Versiti sites, including overnight stays, is required.Tools and TechnologyPersonal and Network Computer requiredMS Office (Word, Excel, Outlook, PowerPoint) requiredHemasphere requiredTitle 21 requiredMultiple phone lines, printer, fax, and copy machines requiredMust be computer literate and able to use the necessary software and hardware to perform job functions and access company communications. required
Worksite address
portage, MI, 49002, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.