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Job description
Supervisor Role for our Provider Business Unit
FULL Time, Entry Level Supervisor position - GREAT way to get hands on experience! Plenty of opportunities for growth within!
Location: ONSITE at a Medical Facility inRoyal Oaks, MI
Hours: Mon-Fri 8:00am-4:30pm Hybrid, some travel to different facility may be required.
Due to the nature of this position and healthcare setting, up-to-date immunizations are required.
We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.
AtFirstsourceSolutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.
Role Description:
This position is responsible for assisting the Department Manager in overseeing the employees who are either on-site in a hospital or within an office. This individual will assist the Department Manager with other duties such as evaluating the progress of the staff, maintaining employee records, quality assurance, etc.
Roles & Responsibilities:
Lead, supervise and develop departmental teams.
Oversee and direct the daily activities of the staff.
Coordinate account inventories and report daily/weekly to the Department Manager.
Problem-solve operational issues.
Prepare and conduct staff training.
Maintain time and attendance records for staff.
Conduct performance reviews.
Assist with hiring.
Delegation and inspection of workflows.
Uphold a strong commitment to business ethics, including confidentiality and dataprivacy.
Maintain consistent performance to achieve predefined performance metrics.
Strictly adhere to compliance regulations and security policies.
Ensure compliance with all federal, state and local laws.
Coordinate and/or assume responsibilities for employees during absenteeism, heavyworkloads, etc.
Coordinate overtime with the Department Manager to accommodate workloads
Meet goals and objectives as assigned by management.
Report and document employee disciplinary problems to the Department Manager.
Adhere to prescribed policies and procedures as outlined in the Employee Handbookand the Employee Code of Conduct.
Maintain awareness of and actively participate in the Corporate Compliance Program.
Assist with other projects as assigned by management.
Qualifications:
The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education:
High school diploma or equivalent required
Bachelor's Degree Preferred or equivalent combination of education and work experience required
Work Experience:
Medicaid 3- 5 years' experience required
Medicare 3-5 years' experience required
Hospital Customer Service required
Supervisory/leadership experience
Competencies & Skills:
Ability to effectively work and communicate with coworkers, staff and clients
Ability to always present oneself in a professional and courteous manner
Working knowledge of Personal Computers
Ability to demonstrate initiative and creativity in fulfilling job responsibilities
Excellent written and verbal communication skills
Ability to prioritize multiple tasks in a busy work environment
Must demonstrate strong leadership abilities
Additional Qualifications:
Ability to work a flexible work schedule, with occasional weekends and evenings for any work-related driving
Ability to download 2-factor authentication application(s) on personal device, inaccordance with company and/or client requirements
Ability to pass a pre-employment background investigation based on client requirements,including but not limited to, criminal history, motor vehicle report, work authorization
verification, and medical screenings. The medical screenings may include one or more ofthe following: drug test, bloodwork for TB and titers, nicotine testing, physical exam,color-blind testing, vaccines such as Hepatitis B and C, MMR, Varicella, Tdap, Influenzaand Covid-19.
Work Environment:
The work environment characteristics described here are representative of those anemployee encounters while performing this job. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.
This position may work remotely from home or onsite, exposed to outdoor weatherconditions during travel, if applicable.
Physical Demands:
The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform theessential functions.
Must be able to regularly or frequently talk and hear, sit for prolonged periods, use handsand fingers to type, and use close vision to view and read from a computer screen and/orelectronic device. Must be able to occasionally stand and walk, climb stairs, and liftequipment up to 50 pounds.
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including
pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or
local law. Firstsource also takes Affirmative Action to ensure that protected veterans and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.
Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.