About this opportunity
Hilton Grand Vacations lists this Supervisor Front Desk opportunity in scottsdale, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
Join to apply for the Supervisor Front Desk role at Hilton Grand Vacations . Hilton Grand Vacations is now looking for a Front Desk Supervisor to join the team at Scottsdale Links Resort. Don’t miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement. As Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience — from check-in to departure.
Responsibilities
Coordinate the Front Office\'s daily operations by assisting guests with check-in and check-out, and provide support to staff with any questions or guest situations.
Train and direct new department team members.
Supervise and ensure the accurate sequencing of events for proper registration and check-out of guests.
Maintain a daily log of all guests’ opportunities with corrective action steps.
Follow up on unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
Follow up on credit opportunities during each shift.
Other duties as assigned by management.
Key Skills And Experience
High school diploma/GED
Prior related experience
Ability to read, analyze and interpret complex documents
Ability to build and interpret business communications and reports
Basic mathematical skills
Strong problem-solving abilities and good judgment in guest and business situations
Excellent interpersonal and service skills
Ability to resolve conflict, think on their feet, influence, and mentor others
Preferred Qualifications
Associate\'s Degree/College
Voice Certification
3+ years of related experience
Prior management/supervisory experience
Benefits
Comprehensive health care options, Travel Discounts Program with Hilton hotel rates worldwide, and Employee Assistance Program
Learning and advancement opportunities
Generous Paid Vacation Day Program
Work-life balance and family-friendly benefits
Daily Pay available
Additional Information
We offer an excellent benefits package to full-time Team Members that include medical, dental, and vision insurance, a 401K plan, PTO, and travel benefits. HGV has been recognized for work-life balance and family-friendly benefits. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Reasonable accommodations are provided during the application or interview process. Please contact us to request an accommodation.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Operations
Industries: Hospitality
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Worksite address
scottsdale, AZ, 85261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.