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Job description
Fisher Island Club Restaurant ManagerAre you a hospitality professional with experience in housekeeping and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views?Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do.It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. This includes all practices, procedures, training, and guest satisfaction levels. A procedural approach to managing the entire beach club must be employed, utilizing modern supervision principles as well as incorporating technological innovations where practical in order to deliver top quality guest service.In accordance with Fisher Island Club's philosophy, all team members work together, sharing in a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness and honesty. These are the core values that we will live by in our daily interaction with all our external and internal members, guests, and customers.Nature and ScopeThe incumbent reports directly to the Director of Town Center Operations and Senior Food & Beverage Manager for Town Center. The major trust of the position is to create and maintain a professional restaurant operation and control expenses relative to the operation.Duties and ResponsibilitiesLead by example utilizing a "hands-on" approach to management.Establish and develop a highly motivated, front-of-house team with the highest ethical standards that delivers a memorable service and product.Facilitate an environment in which team members are comfortable utilizing the open-door policyHosts Daily Stand-Up meetings and attends Housekeeping staff meetingsConsults with the Housekeeping Manager about all aspects of the club operationDirectly supervises employees serving members and guests to the Forbes standardsEvaluates service to ensure that quality provided meets the Forbes standards are consistently attainedInteracts with applicable staff members to assure that service consistently exceeds the expectations of members and guestsDevelop and maintain good communication and work relationships in all areas of the clubEstablishes and maintains a regular cleaning and maintenance schedule for all front-of-house areasMotivates, builds morale, and provides professional development opportunities for all service staff, including cross-trainingMinimum QualificationsHigh School Diploma or equivalent and two years luxury service and SupervisorMinimum of two to three years' experience as a Assistant in a medium-sized (250+ rooms)Knowledge, Skills and AbilitiesStrong interpersonal and leadership skills requiredStrong organizational and time management skills requiredAbility to manage change effectivelyAbility to conceptualize the missionClear, concise written and verbal communication skillsTrack record promoting an atmosphere of teamworkExperience communicating, training, and managing multilingual staffInstill a guest service "can-do" attitude in all employeesExperience training and developing employees with limited experienceCoach employees on how to resolve and de-escalate conflicts in a calm and organized mannerStrong customer service and reasoning skillsStrong and creative problem-solving skills with exceptional attention to detail in follow-upFollow/enforce company policies and proceduresAbility to quickly evaluate alternatives and decide on a plan of actionTeach suggestive selling techniquesJuggle and balance the needs of the organizationAttributesProactive, Team Player, Problem SolverPassionate about hospitality and customer service-drivenMust have a professional appearance and good hygieneRespect for all co-workers and guestsPride in your work by creating positive energy, excitement, and funDemonstrate positive behaviors; smiling, being polite and courteousAble to develop camaraderie with team membersWorking Conditions:Ability to work odd hours, nights, weekends, and holidaysAbility to work under pressure and handle stressPhysical Demands and Abilities:Work is not performed in an office environment and requires extended periods of walking and/or standing.Regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hearRegularly lift and/or move objects 10-50lbs occasionally lift and/or move objects that weigh more than 50 lbs.Frequently required to stand, walk, stoop, kneel, crouch or crawlOccasionally required to sit and climb or balanceSpecific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focusThis description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change.
Worksite address
miami beach, FL, 33109, US
Who can apply
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